4 Customer Reviews
Review from Rizwan A.
1 star13/09/2024
*** membership does not work at SHELL gas stations. Its a fraud. Never got any discount as advertised. Complained but they did not respond. The name of the person is ALBERT claims to be Customers Operations Specialist at SHELL CANADA. Fabricated a receipt to show discount and said original will not show the discount which I got at the gas station when I paid for the gas. Bank transaction shows otherwise. Full payment was deducted. When reported to him he never responded and has been avoiding the complain. So if you are one who has been gypped please report. This activity by these corporations has to stop. They charge us hell lot of money for gas. Join the movement.Review from Amy G
1 star01/08/2024
I would give one star if possible. While trying to pay at the pump for gas I was given a receipt saying the transaction failed. I paid a second time to receive my gas. Upon checking my bank account I have found that I was charged twice. After waiting multiple days and speaking with shell multiple times they have said they cant find the transaction in their system and refuse to give me a refund. I have proof that I was charged twice and am now forced to file a dispute through my bank and wait 30-60 business days for the money they *****. Do not visit a shell gas station. **** *** ******* *** ******
Shell Canada (HO) Response
14/08/2024
Hi ***, thank you for sharing this honest feedback. I personally want to extend my apologies for the inconvenience you faced. Please be advised that we're working diligently to prevent such instances. We value your input because it enables us to make improvements and give you a better experience.Review from Sadiq T
1 star05/03/2024
They provide Car ************************ which is advertised as if you sign up by 3rd March 2024 you get 100 bonus miles each month however thats where the grey area is no where does it state if you had to cancel and reinstate before the promotion deadline what happens. I ended up losing on 100 bonus miles as there was no mention of this being a one time promotion. **************** is really bad they wont even provide a managers name apparently they are not allowed to give away the name of the manager or pass on your phone to them so basically there managers dont talk to customers. Which I found it shocking that this is happening in Canada. They certainly lost a customer and will many more with this attitude. Perhaps they dont care about it.Review from Kyle G
1 star04/11/2022
Fraud they stole my money and have not given it back and this is the story I paid for my gas and a fleet card I went in the store to buy product with my debit card I paid at the interact machine it said approved I told to tell her I don't need a receipt cuz I get an email I walked out the store they started yelling at me in front of a crowd of people to inform me I didn't pay I said the lady I did pay it made me pay again I walked up to my truck I checked my phone I got two emails that I made two payments I checked my bank account online I proceeded to call my bank to find out that I yes I was billed twice a walk back in the store shoulder this information and she basically said nope and I don't care call Shell I said you double billed me and she said no I said the bank has confirmed you double billed me and I have the two transactions after phone calls and emails for 4 days I have yet to get my money back ***** **** ***** ** ***** and have yet to give it back to me
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