ComplaintsforPigeon Lake Boat Rentals
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Complaint Details
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Initial Complaint
19/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My boyfried and I had gone online and rented 2 of their jet Ski's for 2 hours each on my Bday Sept 24/22. As this is done online we both paid upfront for this. When we arrived on Sept 24 they were not prepared for us as their computer system was down and they did not see they had renters for the jet ski that day. We were okay with that, as it was my bday we did have other plans after so because they were not prepared we had to wait an hour for them to get the Jet ski's ready and fueled and said we paid for 2 hours each but because it were not ready on time we can only take them for an hour. They were okay with that and said they would issue us a refund. I have emailed and texted them, a lot of times now looking for the refund. I was told many different lies now, waiting for finances to come it, they havent arrived, you will receive it in a few days, you will have it for sure on Dec 2, for sure on Dec 17 and still nothing as of today Dec 19.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.