ComplaintsforArlene's Interiors

• Initial Complaint

  02/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  5 years ago I purchased blinds for my living room from Arlenes. There were 3 separate binds, covering an expanse of about 18 feet. They were installed by one of their installers and I was advised that it was a difficult installation due to the presence of a valance. We were also told that we had a lifetime warranty on the blinds. December 2023: a wand/rod that adjusts the slats on one of the blinds broke off. I called Arlenes and spoke with ****. She said that if we brought the blind into their store for repair it wokld be covered under the warranty and there would be no charge. I explained that the blind was about 7 feet wide and as senior citizens my husband and I were not comfortable taking it down. She said there would be a charge to send someone to uninstall, bring to the store, and then reinstall and I agreed, thinking it was simply our choice to not come in. She sent me a contract to sign and I provided a credit card. Two service men, from a contractor called **** *****, came December 20 th and removed the blind. The senior of the two, ******, said it was very difficult to take down, due to the valance. He said it normally took 5 minutes instead of the 40 it actually took. When he came to reinstall the repaired blind, it took over an hour for the 2 professionals to put back. Again, we were told that the process should have taken 5 minutes. ****** expressed surprise that we were being charged for the service call since, in his professional opinion, there was categorically NO way my husband and I could have taken the blind down. Meaning, there was no way we could have fulfilled the conditions of the warranty. We still have 3 blinds with a so-called warranty test we can never comply with to get the work down with no charge. Its is no longer our option to have service calls, we are obliged to have hem for any future service. I emailed **** about this twice, asking for consideration on the charge to use, but the answer is no.

• Initial Complaint

  01/12/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On Oct 15 a sales person Sheila D*** from Arlenes Interiors wrote up a sales agreement for custom drapery for my home. We selected material and agreed on a price of $1073.15, at this time I specified that I wanted a certain type of drapery hook (the type that slides up from the bottom of the pleat). Sheila D*** replied that they use the best type of drapery hook used commercially and not to be concerned. I took her at her word. A few days later another Arlenes employee came to take measurements, I also told him of the type of hooks I wanted. he said he would make a note of it on the order. On Nov. 29 the drapes were delivered to be installed, I did not get the right hooks, they were cheap hooks you would find at a dollar store. This was a custom order and I should get what I asked for

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩