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Find a Location

Ocean Crates has 1 locations, listed below.

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    Business ProfileforOcean Crates

    Cargo Container

    Current Alerts For This Business

    Alert:
    On August 9, 2023, Ocean Crates came to the attention of BBB through our BBB Scam Tracker report.  At that time a consumer reported he ordered and paid by e-transfer for the cost of a crate but did not get the crate.  He was given a couple of delivery dates but it was not received. He was then told the last crate was sold even though he paid for the crate the day before. The consumer is unable to get a response for the refund.  BBB contacted the company to obtain updated information including a contact person, their start date, a brief description of products or services they offer, and any current licensing they have in place. In addition we requested a clarification on their refund policy if a customer purchases a product through the company but did not receive it. To this date, BBB has not received a response to our request for information.

    Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of the business practice.

    Additional business information

    Advertising Review:

    On September 29, 2023, BBB contacted the business regarding its website claim
    1. 'Get a Free Quote'.  We asked the business to disclose full details of any terms and conditions.
    2. 'Ocean Crates leads the industry in environmental stewardship and social responsibility. We are continuously seeking new ways to give back to the community while working towards a more environmentally sustainable future through our Eco-friendly corporate policies and practices. One of our strict policies is the use of environmentally friendly “ECO PAINT” in all of our paint jobs and daily operations.' We asked the business to provide substantiating documents about the use of environmentally friendly eco paint.  
    3. Testimonials on their website.  We asked the business to confirm if they received explicit permission to post.

    The business did not respond to BBB’s request for revisions and clarification in its advertising.

    Applicable section of the BBB Code of Advertising:

    See all additional business information

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3290 Production Way, Burnaby, BC V5A 4R4
    BBB File Opened:
    5/8/2023
    Additional Contact Information

    Email Addresses

    Customer Complaints

    4 Customer Complaints

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    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB serving Mainland British Columbia

    BBB Reports On

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