Business ProfileforCanadian Safe-Step Tubs Inc.

My husband filled out an information request for Safe Step Walk-in Tubs and a sales ***resentative called immediately and requested an in-home visit. My husband and I met with a ***resentative on July 25, 2024. The sales *** gave us 2 prices, one well over $30,000 and 1 just for today at *********. He requested a deposit of $2,740.27. We were very reluctant to proceed having not done our research and we had competing expenses. The *** assured us that if we changed our minds that we had the right to cancel within 10 days and that our deposit would be returned within 15 days. The *** phoned his supervisor who stated there was no problem if we decided to cancel. The *** wrote 10 day right to cancel on the front of the contract. We decided to cancel and on July 29th I tried to fax a letter of cancellation several times and *** kept receiving a no signal error message. I sent the letter by registered mail and it was delivered to ************************ on July 31st. On August 13th I received a telephone call from another *** with a Manitoba telephone #. She had a deal for me but I could not discuss it as I was busy with dinner and had company. On August 16th we connected and she offered us another tub, older, for more than $7,000.00 less. I explained we couldn't commit at this time and that I would like our deposit returned to us and asked when I could expect it. The *** said 2 weeks to process and then 3 to 5 days for Canada Post. I expressed my concern and said Safe Step was already over the 15 days required by the Consumer Protection Branch to refund the deposit. I asked her to courier the cheque. It is now August 29th and I have a refund. Please see the attached Order of Events for more detail.