ComplaintsforChevron Canada
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Complaint Details
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Initial Complaint
06/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On or prior to Jan 25, 2023, I earned enough Chevron Journie reward points to earn a 7 cent per liter discount, up to 100 liters, on my next purchase.My next purchase, on Jan 28, 2023, shut off before filling my tank and nowhere near the 100 liter limit. Checked with the clerk in the store and she said the pump was working fine. Contacted Chevron and they indicated some stations have theft prevention measures in place that limit purchases to $100. Thus, in these locations, it won't EVER be possible to utilize full rewards because the pumps won't let you pump more. Therefore, they advertise promotion that claims you can save MUCH more than you actually can. Tried resolving with Chevron and they won't reply to my inquiries.Business response
06/02/2023
Hello,
Thanks for providing us details on the customer's complaint. I have contacted the customer personally and resolved the issue with him. And he seems to be satisfied by our store's response.
Regards
Chevron
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.