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          Green Valley Pest Control Ltd. has 1 locations, listed below.

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            Business ProfileGreen Valley Pest Control Ltd.

            Pest Control Services
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            213 2988 Silver Springs Blvd

            Coquitlam, BC V3E 3R6

            Visit Website
            Email this Business
            (604) 685-4344

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

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            Customer Reviews

            3/5

            Average of 2 Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 31/10/2006

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Pest Control Services

            Business Details

            Headquarters
            213 2988 Silver Springs Blvd, Coquitlam, BC V3E 3R6
            Email this Business
            BBB File Opened:
            21/9/1993
            Years in Business:
            33
            Business Started:
            21/1/1991
            Business Incorporated:
            21/1/1991
            Accredited Since:
            31/10/2006
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Alternate Business Name
            • Vancouver Pest Control Ltd.
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Joe Gabara, President/Director
            Contact Information

            Principal

            • Joe Gabara, President/Director

            Customer Contact

            • Joe Gabara, President/Director
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Website Addresses

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            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            12/07/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I hired this company through BBB and on July 4/23(Tuesday) a technician came to spray for the wasp problem I was having. It cost me $250.00 plus tax and included a one year warranty. I was told if the problem wasn't resolved in 1-2 days to let them know. On July 6/23, two days later (Thursday) I still saw wasps going in and out of the area so I texted the technician, no response. On July 7/23(Friday morning) I texted technician again, no response. Later in the afternoon, I contacted I assumed was the boss, ***. He told me if they're still active they will treat again on Monday. On Monday morning, July 10/23, I texted technician again to say wasps still active, again no response. In afternoon, I texted *** to say I had no response from technician and wanted to know when they were coming back, no response from *** either. This is now Tuesday, July 11/23, and I have had no further response from anybody from this company. Very disappointed in their customer service or lack there of, and I went through BBB so I wouldn't have a problem like this. I would actually prefer to get another company to resolve my wasp issue. I am so annoyed with them I do not trust them to do the job they were hired for in the first place.
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            Customer Reviews

            2 Customer Reviews

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            Most Recent Customer Review

            Adrian C

            15/08/2024

            We have had a bi-monthly service contract with Green Valley Pest Control for over three years. Initially, they would notify us before coming to complete the service, but this practice stopped some time ago. Although the service date is handwritten on the invoice, it is often illegible. We were informed over a year ago that their technician comes by near the end of the billing cycle to complete the work.In the past year, we installed exterior cameras for other reasons, but we have not seen the technician during the week indicated on the invoices. We have tried to contact them twice in the last eight months to find out the exact date the tech comes by, but our inquiries were ignored.We were charged on our credit card for the service on July 31. The technician never came bythis time, someone was home for the entire month of July due to renovations, and the cameras also did not capture any visit. We texted *** (the only way to reach them) on August 9 to cancel our contract and request a refund for the ************* Although he canceled our contract, he refused to provide a refund for July, claiming the service was completed. When we informed him that our exterior cameras did not capture any visit, he did not respond. As of writing this complaint on August 15, we have yet to receive our July invoice from Green Valley.

            Green Valley Pest Control Ltd. Response

            17/08/2024

            First off we require notice to cancel the contract prior to the service, but I did cancel it anyways.Secondly, the service was canceled, even though we didnt get adequate notice, and my bookkeeper did issue a refund. We never received an email, but I did receive a text.See below.***************** > August 9 Good morning ***, I've emailed you a few days ago about our July billing and cancelling our service and have yet to hear back.Which building?************** Not far from the address on your invoice.What is your email?Maybe it went to my junk **************************** email did you send it to?I will cancel from August on.Have a nice dayThank you. What about the refund for July? No one ever came.He already did ************ and I never got an email in July.
            Read 1 More Customer Review

            Local BBB

            BBB serving Mainland British Columbia

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