ComplaintsforTravelodge by Wyndham Cranbrook
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Complaint Details
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Initial Complaint
31/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
/\.I booked a non-refundable room at the Travelodge by Wyndham Cranbrook through *********** on May 1st for one night on Sunday, July 31st. On May 19th I received a call from the Travelodge informing me that they are running a government program for subsidized housing. I have expressed multiple times that I was not comfortable staying with them and that I feel unsafe as I'm a woman traveling alone. I have followed up with an email requesting a refund as this important information was not provided prior to booking. They are refusing to offer me a refund and will not respond to any of my emails. Since the phone call I've looked at other sites reviews and ******* ****** **** **** ** ** ******** *** **** ***** **** ******** ****** ******* ***** *** ***** ***** *** ** *** ******** *** **** **** **** ******. This is not a motel. In my ******** booking confirmation you can see under "Additional Information" and "Important Information" they neglected to mention the program.Business response
01/06/2022
Hello *******
I have taken a look in our system and your reservation has now been canceled. I would like to apologize about any misinformation regarding this scenario. We are very lenient with our cancellation policy.
See ******** cancellation letter.
If there is anything else you require please do not hesitate to reach out to us directly.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.