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Find a Location

Buy Direct Truck Centre has 1 locations, listed below.

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    Business ProfileforBuy Direct Truck Centre

    Truck Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1674 Cary Rd, Kelowna, BC V1X 2C1
    BBB File Opened:
    9/7/2014
    Business Management
    • John Kot, President
    Contact Information

    Principal

    • John Kot, President

    Customer Contact

    • John Kot, President
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jerome S

    1 star

    12/01/2022

    So I made a deal on the phone to trade in my 2015 **** ******** with cash 2000$.i gave this guy my vin and make and model of my SUV .he said with $2000 cash and my SUV he would trade me this ***** pu.so I drive 1 45 min to Kelowna buy direct to make the deal.i wait for the guy to get back to store with the truck 30 min later he shows up with different one but just as nice so it wasn't a big deal.we sit down and start doing paperwork and then says we can't do it because my SUV has had a few accidents .I said to the guy we made a deal over the phone and I traveled all this way for you to tell me we can't make a deal .he then said if I come up with 10000 extra we can.i said no and walked out.he stopped me on my way out and said we have another truck out back let's go look.so we went out back to look at this rusty old beet up **** I looked at the guy said your kidding me.i left and will never go back.this place has screws me twice now.buyer aware stay away

    Buy Direct Truck Centre Response

    19/01/2022

    We apologize you feel we did not meet your expectations for this deal. After reviewing the ****** with *** ****** we were unable to make a deal work because he did not declare the accidents on his vehicle to us before he came to see us at the dealership. We did ask prior and we were told that there was not any accidents. Once onsite we followed protocol and we pulled a ****** record. The ****** indicated that there were nine accidents on this 2015 **** ********. Six accidents totaling $17,314 plus an additional three accidents without amounts. The vehicle also had visible damage after a visual inspection that was much more than a few scratches like ******** claimed on the phone. We had hoped we could make this deal but ********* expectations were unreasonable.

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