ComplaintsforSalamat Financial Services
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of transaction 2024-01-18 For exchange money They did not anything and they did not refund the money and they don't answer, even their phone.They have closed their store!Initial Complaint
20/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We have paid $1600,- "Cad" about 2 moths ago to send and exchange to **** to support my Mother. But they didn't send the money and we also many times contact them and asked to get the money back, they refuse and they don't want to return the money. So please help us to get the money back.Thanks in advance.Initial Complaint
20/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On January 6 we ( my sister and I ) paid Salamat Financial *** $1600 to send to **** *** *** ****** *** ** *** *** ***** *** ******** *** *********** We were told that the money would be sent within 2 days but its been so long and my mother did not receive any money, we have been going to the above business asking why it has been so long but we don't get any right answers, recently they closed their office/ store and no phone contacts, so we would ask for your help to get our money backInitial Complaint
20/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing to file a formal complaint against SALAMAT EXCHANGE, located in ***************, regarding their failure to fulfill a money transfer service that I engaged them for. Approximately two months ago, I entrusted SALAMAT EXCHANGE with transferring $5000 to ****. However, to my dismay, only half of the intended amount has been delivered, despite repeated assurances and excuses from the company. The lack of professionalism and accountability exhibited by SALAMAT EXCHANGE is deeply concerning. Despite my attempts to communicate with them regarding the incomplete transfer, they have consistently avoided my calls and failed to provide satisfactory explanations for the delay.The details of the transaction are as follows:Transaction Date: [December 18, 2023]Amount Intended: $5000 Amount Delivered: $2500 Destination: **** t is evident that SALAMAT EXCHANGE has breached their contractual agreement by failing to deliver the full amount as promised. This has not only caused me significant financial inconvenience but also raised doubts about the integrity and reliability of SALAMAT EXCHANGE's services.I urge the Better Business Bureau to investigate this matter promptly and take appropriate action to hold SALAMAT EXCHANGE accountable for their actions. Consumers deserve transparency and accountability from businesses, and SALAMAT EXCHANGE has failed to uphold these standards.I kindly request that the BBB intervene on my behalf to facilitate the resolution of this dispute and ensure that SALAMAT EXCHANGE takes immediate steps to deliver the remaining $2500 to the designated recipient in ****.Thank you for your attention to this matter. I look forward to a swift and satisfactory resolution.Sincerely,****Initial Complaint
02/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
we soppose to recieve 1000 last week after contacting them they transfered 200 on my daughter account from individual. and then 800 email transfer from another individual to my account. we think they are illegally act in the business once we contact them they said because we did not have enough in our account. how ever the transfer soppose to come from their company since we paid fees to my account last cuple of weeks. Fwd: INTERAC e-Transfer: ******** ************ sent you money and the other was **** ****Customer response
02/08/2023
Service Fee ***** to be rembursed
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
5 total complaints in the last 3 years.
4 complaints closed in the last 12 months.