ComplaintsforJR & Sons Enterprises Ltd.

• Initial Complaint

  14/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had engaged Jim B**** (General Contractor) to do some work on my revenue property in Prince George. I had forwarded him a $3000 "draw" to get started with the work. The next day I remembered that I have insurance and that this might be covered. I contacted the insurance broker and had a claim started. I was informed that I would need to use their contractor so I informed Mr. B**** that I couldn't use his services. He ignored my text message and then proceeded to purchase the materials and padded his bill with 6 hrs of "labour". He has charged me $2,464.42 for materials and labour even though I had told him not to. Also, he refused to return the items and has told me that he is leaving them at the door of the property. He has also informed me that he will not return any calls or texts or messages and has cut off communication.

  

  Business response

  25/03/2022

  --The client (**** ** ****) instructed his tenant to find a contractor to assess the water damage from a 5yr old leak; I attended the scene and performed an assessment which I then discussed with the client for his repair parameters and possible liabilities

  --He directed me to give him a quote and was informed that materials were difficult to obtain and I would arrange a plumber to coordinate with

  --I told the client his expected budget (see attachment) and told him there would be a $5000 deposit for materials and partial labor

  --The client paid $3000 by etransfer and I immediately left to take delivery of reserved materials (one applicable tub in town) before they were sold to another party

  --Before the other half of the deposit was paid the following day, he informed me that he was going through insurance (use a restoration company) and wanted all his money back (I was to return the tub for him and give him all his money)

  --I informed him we had a contract and I was willing to terminate without further charges, but he would have to pay current liability as outlined. I was not willing to work for free; I would complete delivery as charged (the tenant was instructed to refuse delivery and I needed to leave it at the wholesaler for the client to use or return as desired). The tenant later phoned me and requested I inform the new contractor (not a restoration company as he has implied) of the particulars. I phoned this company and gave them the details for receiving the tub.

  --I informed the client that I would not further communicate with him due to his ******* and ********* manner. 

  --I outlined his charges as follows:

  Site evaluation (Tues)--2 hr minimum
  Sourcing materials and interview available plumbing staff (Wed)--2 hrs
  Received deposit (Thurs), pack up site/drive to wholesaler to purchase reserved materials/take delivery--2 hrs
     My rate for a contract such as this is $95/hr including truck (not including fuel)
  
  
  Material costs (tub/15% markup/taxes)--$1538.47 +$76.92 GST= $1,615.39 (I quoted approximately $2000 with GST and delivery--charges were $1825.39)
  Labor charges 6hrs@95/hr -- $570 + (approx 20 litres at 1.93) $38.60= $608.60 + $30.43 GST= $639.03
  Delivery: $200 (2 men) + $10 GST= $210

  Total: $2,347.07 + $117.35 GST = $2,464.42

  --The client attempted to break an agreed to contract with stipulated charges and then wanted to not pay for any labor. His material charges were under budget and he retained its complete value.
  
  

  Customer response

  01/04/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ** ****

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