ComplaintsforStudyPug Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Note: the date that the service was issued is not the date that my payment was processed. I can not remember the exact date that I first signed up. I made a payment to StudyPug so that I can freshen up on my college math before I go back to school. The payment was $119 for a year, which was processed on 7/26/2022! I used them for one day and then I came back to use them today and they said that I need a subscription!!! I looked up to see if my email was the issue (like maybe I signed up with a different email) but that wasn’t the case!! I signed up with them using my college email address. I am extremely upset about this because it irks me to no end that they would just ***** my **** money like that!!! I want access to the subscription or a refund!!!!Business response
08/08/2022
hi there, we would be more then happy to provide you with a refund and an additional 60 days of StudyPug for free. However, can you please send us the following to amber@studypug.com:
reference to this email (re: BBB complaint)
the email you used to register the account
then we can better identify the account and process your refund. Or alternatively, please provide a number of email best for us to reach you directly to process this refund.
StudyPug Care.
Customer response
09/08/2022
Complaint: ********
I am rejecting this response because:I finally got an email from one of your staff members a couple hours I filed the complaint and she explained to me what happened and I got access to the subscription. That’s all I really wanted. Let’s consider this case closed. I thank you for responding so quickly. I will give you a great review. Thank again.
Sincerely,
****** ******Business response
09/08/2022
thank you, our team also reported that this issue was resolved amiably for everyone. If you have any other issues, please do not hesitate to contact us directly.
StudyPug Customer Care.
Customer response
10/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.