ComplaintsforExtreme Air Park

• Initial Complaint

  18/03/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Today Friday march 15 /2024 I came to extreme air park ******* location with my two boys for two hours using two hour gift card but after around ************************************************************************************************************************* and said the same , so i decided to talk with the lady at the reception her name is ****** and asked her to give me at least one hour on different gift card that i can use is another day because my son does not feel okay after jumping but she refused and then i asked to talk to the manager his name is **** and unfortunately he was very **** and he hanged up the phone while i am talking because i was insisting to have this one hour and asking him to consider health and safety of my kid but he said either to play or to leave but no refund , i was shocked of this nonsense is he forcing us to play or lose the time and money , i kept saying over and over that he can not play he is not joking but his brother will continue , but still he refused , and hanged up the phone while i am talking , i am sending now to you to be fair, and to refund me this time , i work at school district and i know kids and they health safety , i know my kid that he is not joking please consider all that and put the right decision as i did not came here to do problems but i expect a manager can use his mind and think right not a **** manager Thank you ********

• Initial Complaint

  30/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This business is operating without clear policy regarding service provided, fees and facilitating reasonable customer support. Acting in contradiction of ** consumer protection laws. We paid for an annual membership 2023 summer. We needed a replacement card today. The young man who took the kids last time to jump to the *************** location where we always attend, forgot to return the card to me and he later washed his pants. The paper card was lost. We were made VERY aware several time at time of the purchase of ************* Annual Access Pass, that there will be a fee charged if we need replacing. At the time, we had to wait almost 3 WEEKS after purchase for the manager to actually get around to issue us this paper card. During this time, we were welcome to use our Purchase Receipt to use the services! Today when we asked for a new card, the staff had to call the manager for direction. We were FORCED to pay regular charge unless we wanted to go home - which was recomnede by the staff!!! - and wait until the managers gets around creating another paper pass card! Even though we presented the Original Purchase Receipt in new condition! I have the Credit Card with the number on the receipt. This is in contradiction of any and all logic or laws. This is more than lack of customer service, it is down right unethical, irresponsible business conduct. BC Consumer law defines a receipt as a VALID PROOF OF PURCHASE! There are consumer laws in place, and this action falls under a deceptive act and practice. It looks like many are receiving horrible inconsiderate customer service from this business. *** ********** ** ****** ** *** ******** ** *** ******* ** *********** ****** ** ** ****** *** *** ** ********* ** *** *** ** *********** Is our safety given as much value and consideration as our business?We would like our card replaced and considered paid in full. *** ** ******* **** ** ****** * *********** ******* ****** * ***** ******

• Initial Complaint

  19/12/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We had a party of 8 people that went for a jump. Within 20 minutes one of the jumpers got seriously injured with a fractured ankle and was taken to the hospital. I asked for a refund or some compensation. He told me to email the headoffice which I did. Got no response. I called him for a phone number, a direct email or an address for the head office. He just keeps saying "I don't know". There is no way to contact the head office except for sending an email from their website. I spend $218 for the children and they were not able to enjoy their time there. It's frustrating that no one will answer any questions or help. They have been unprofessional *** ***** as they will not even give their full names.

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