Business ProfileforWest Coast Kids

Jul/Aug 2024 Westcoast Kids, told there were major wait times, rushed to purchase items (stroller car seat bassinet mattress) spent over $2500. Told that we had to come collect the items (no major delays). Some items then went on sale. Went back to look at recliners. Again told 8 wk delays should purchase right away. Chair went on sale following wk (2nd time told to purchase & item went on sale). I called and put deposit on chair. Later called to ask about delivery (chair was available right away). *** website says Free shipping on orders over $99 chair was $2,175 false advertising. Person took my info for delivery. Last minute someone else came on the phone said there would be a charge. Explained I was 8 mnths pregnant & unable to pick up the heavy chair. They said it would be put in my car but I need to get it out of the car, not possible. Asked for manager was told he was manager a lie. He was extremely rude ending the call in tears. I spent $5K+ & had items on registry. Went to store spoke to someone that said they do free deliveries on big items sometimes but I did not qualify. Then spoke with the real manager ********* *******. The assist manager who had claimed to be manager was there said I lied about the phone call, I showed proof of call. Manager apologized profusely & said she would correct this. Was told to pay ******************** cost & could get store credit for delivery cost. Was told our other purchase could have been delivered for free. I paid & waited for email. Nothing came & still hasn't in 6 wks, I have sent 5 email ****** The chair arrived and was the wrong. Store *** said not their fault but could offer a discount if I kept the chair, they offered 5% not even the delivery charge of the new correct chair. I ***orted the cushion on the chair that I kept, wrong chair had a defect. 5% was the best they could do. Doctor advised me to stop convo with them causing too much stress, I still have not received a credit or a response. Awful experience!