ComplaintsforHallmark HVAC & Enviro-Restoration
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Complaint Details
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Initial Complaint
24/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The company, Hallmark HVAC & Environ Restoration, was contracted in September 2021 to perform a restoration job at our property (a duplex shared with our neighbors). Mr. Dan H... committed to the following job: - "Remove our 4 existing chimney chase pan covers and replace them with new custom chimney chase pans." Mr. Dan H... collected the 50 percent deposit from us and our neighbor in mid September 2021 and promised to complete the job within 6-8 weeks. After collecting the deposit, he completely went silent and did not communicate with us and never performed the job. With no work performed and no updates from Mr. H..., we started reaching out (via phone and email) in January 2022. To date he never returned our calls. He only responded twice to our emails, once in mid winter, promising to complete the job within a month, which again he failed to deliver. After being fed up by his lack of professionalism, we requested the return of our deposits, thought emails and phone calls. Eventually, he responded on April 24th, accepting his lack of professionalism and promised to return our deposit by the end of April 2022. We are now near the end of May 2022, and he not only has not returned our deposit, but also does not respond to emails and phone calls. For your information, I am attaching the chain of emails with Mr. H... on this matter. Mr. Dan H... has truly demonstrated the most unprofessional behaviour one can expect from a business owner. His failure to perform the job has caused a significant delay in other urgent and much needed restoration activities required in our property. I do hope that BBB can help us address this issue.Initial Complaint
15/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My husband and I hired Hallmark Heating, ******* *** **** *** to complete restoration work on our chimney. They are also doing business as Hallmark HVAC & Enviro-Restoration. Dan H***** is the owner. The phone number is the same for both businesses. I have attached an email I sent to him on November 22, 2021, and a letter sent to the 2 addresses listed on their webpage. Our chimney is still leaking. We would like Mr. H***** to satisfactorily complete the job we paid him $4,158.00 to complete.Business response
07/01/2022
We have been to the home a few times, to try and solve this issue. We completely understand Mrs. ******’s frustration. One of our head chimney masons and flashing professionals, has contacted Mrs. ******, to schedule a revisit, but she has asked, we revisit in March, when it is drier weather and we do not have snow on the ground or on the roof. We have full intentions, of solving this issue and compensating the ******s, for any additional water damage there may be to their drywall.
Sincerely, Dan H*****Customer response
07/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this proposed resolution (when completed) is satisfactory to me.
Sincerely,
***** ******
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.