ComplaintsforApple Beauty Salon
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Complaint Details
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Initial Complaint
22/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Incident took place: June 17 2024 DONT GO HERE !! Beware of Apple Beauty Salon!!! Ive never written a ****** review before, but I feel compelled to warn others about my experience at Apple Beauty Salon with Mai. I went in for a hair consultation, as my regular stylist was on maternity leave. After confirming with Mai several times that she could achieve the results I wanted, I decided to give her a chance. Unfortunately, this turned out to be a huge mistake.*** assured me she could refresh my highlights without damaging my hair. However, she ended up giving me choppy streaks that I didnt ask for, and chunks of my hair broke off because she over-processed the bleach. My roots were left grey and orange. She was rough with my hair, didnt use any heat protectant, and combed my wet hair aggressively with the wrong type of brush. She didnt sanitize her ***** and was extremely unprofessional. During the process, she even insulted my eyebrows and insisted on waxing them, despite my objections. She ended up waxing off half my eyebrows and filling them in with an eyeliner pencil ! To make matters worse, she charged me more than the quoted price and did not provide a receipt. When I called to complain, *** was defensive and unsympathetic, refusing to offer a refund or proper compensation. After much back and forth, she agreed to see me again, but only to put dark brown color over my hair to camouflage the orange roots. She tried to straighten my hair while it was wet and I left her chair with un styled hair because I couldnt take it anymore. This didnt fix the problem, and my hair was still severely damaged.I have spent hundreds of dollars on products and treatments to repair the damage caused by Mai. The emotional distress has been significant. To top it off, *** started harassing me with phone calls, falsely claiming I hadnt paid her.I hope my experience serves as a warning to others. Avoid Apple Beauty Salon at all costs.I am currently still receiving phone calls.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.