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Complaint Details
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Initial Complaint
17/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I signed a contract on 14 Jan 2022 with Easy Energy who claims that I will be able to save money by capping the gas prices. However, I had since been told that in the end, its not the case. As such I would like to rescind the agreement. The agreement: https://go.easyenergy.ca/e-sign/e4e07b04-2050-410b-888a-57a9a529d697/completed/ Thank you.
Business response
17/01/2022
Hello *****,
Thank you for contacting us about cancelling your agreement. We have reviewed the submitted contract and you are within your 10-day cooling off period.
Please find below your cancellation code that ensures your contract has been cancelled without penalty and you will not be enrolled in the Customer Choice Program.
********* ****** ********** * ********* ************ ***** ******
The Cancellation Code above is for your reference. Our office confirms your account has been dropped and you will not be enrolled in the ******** CUSTOMER CHOICE program.
Best Regards,
The Easy Energy Customer Care Team
Toll-Free: 1-844-409-8080
Phone: 604-409-8080
Fax: 604-409-8085
Email: easy@easyenergy.ca
Web: www.easyenergy.ca
NOTICE: This message is intended only for the use of the individual or entity named above and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, please notify us immediately by return e-mail and delete all copies of the original e-mail. Any dissemination, distribution or copying of this communication by anyone other than the intended recipient is strictly prohibited. Thank you.Customer response
17/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** **** ***
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Get a QuoteCustomer Complaints Summary
35 total complaints in the last 3 years.
8 complaints closed in the last 12 months.