ComplaintsforJP Transmission Ltd.

• Initial Complaint

  17/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to have my clutch replaced as that's what was said to be the issue, after having the work completed, after 1.5 weeks, I began having the same symptoms and issues of a failed clutch, after $2400, my car also had things unplugged, and broken, or non working order, my wipers, my wiper fluid, my left headlight, were all not working, my fog lights, also not working, my entire wheel well cover was taken off on the drivers side door, and then not put back together, I actually drove away from the shop, only to have my wheel well dragging, and it cut it in half, the owner of which just denied saying "we don't touch that", when I went back to ask him about these issues, he denied it and said that id need to leave the car with him at my further expense, the vehicle as of right now is giving me the same issues it was before it went into the shop, and im not sure any work was done to my clutch at all. will need to take. it to acura for assessment.

  Business response

  18/10/2024

  We installed new cluch in customer's car and after the job was completed customer returned with complaints about how the wheel well cover was not attached properly. We repaired the issue and the car drove away properly. After couple of weeks customer returned complaining that his clutch is not working properly. We looked at the issue and informed the customer that his pedal assembly was broken which is inside the car and has nothing to do with the work we did. we tried to locate the part but was not able to find one immediately. Customer stated that he is going to locate the part on his own and get us to install it for him. We also advised the customer that driving the car with the broken pedal assembly was going to damage the cluch or the transmission . Customer asked us to provide him a courtesy car which we were not able to do so. He decided to drive the car away anyway. 

  Considering the facts we think that we acted in good faith towards the customer and he is free to get a second opinion anywhere he considers fit

• Initial Complaint

  09/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Walk-in request this auto shop for auto ** recharge, their shop told me 150+ Tax I said yes. When I came back to pick the car, their shop told me they didn't recharge the *** Instead they did an inspection on the ** system and found out the ** condenser is leaking. request me to pay 122 for the inspection fee. After I paid the ******************************** where is the leaking point. they told me they can't find the point, claim they did a smoke test for the car and found out it's leaking. shop told me I need to pay another 120 dollar for inspection again to know the leaking point.DON'T GO TO THIS SHOP /DON'T GO TO THIS SHOP!!!!1. I didn't request the shop to do an inspection, they did it without my permission, I should not pay the 122 dollars.2. you charge an 122 dollar inspection without approval of you did the inspection? you told me it's a leaking point, without showing me the leaking point? If a customer paid 120 for the inspection, Why I should pay another 120 dollars to know the leaking point? 3. If the shop do the refill, I am happy to pay it, even it's leaking I should still pay money, because it is what customer request you to do.

  Business response

  22/05/2024

  Customer came in requesting A/C refill. We attempted to vacuum the system but the system was leaking. In a situation like this we need to pressurize the system to find the leak. It is done professionally and we found that the condenser was leaking which we communicate to customer. The condenser is placed in front of the radiator and is not really out in the open to pinpoint the exact puncture in it. It needs labour to remove either the bumper or the radiator to show the exact location of the leak. Customer declined the extra labour and failed to understand what the implications of what he was asking. ******** also called one of his friends on the phone to try to comprehend what was the issue. Apparently the person on the phone was a Nissan mechanic even though he didn't know what a A/C condensed was and was going to fix the issue himself. Conversation went on and customer and the person on the phone started being verbally abusive and they started swearing, moment which we declined to continue the conversation and invited them to leave the premises. looks like they were going to repair the issue themselves with little or no knowledge about climate control. Customer apparently replaced the A/C compressor on his own trying to fix the issue. 

• Initial Complaint

  14/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my van to JP transmission in June 2022 when they told that they need to fix the transmission on it and they kept van for 4 days and charged md 2800$ and said they have fixed and put a rebuilt transmission. after that we took van but van still had some acceleration issues. we called them telling there is problem in acceleration. they answered over phone saying new transmissions sometime take time to run properly and adjust oils in a vehicle. so drive it there is no issue they said. after 2 months the van breaks down again and when i tow it. its again diagnosed as transmission problem. these guys say this time your transmission cooler gave you issue and its the reason we have to repeat everything again and also that they noticed some wiring issue. they quote me 1000-1200& after 6 days i receive a call saying that van is fixed come pick it up and its 1900$. these guys charged me 4700$ over the course of 3 months. i pick up the van on october 12 2022 in evening and on october 13 my driver calls me this morning and sent videos of so many noises coming from hood and van not running. i need something be done that the money i paid them is not a waste as i am facing still same issues.

  Business response

  18/10/2022

  To whom it may concern

  We overhauled customer transmission in June 2022. In October customer returned the van back on to us a tow truck for a transmission malfunction. We diagnosed transmission being damaged due to a faulty transmission cooler which has nothing to do with the repair we performed on the vehicle. We offered to overhaul the transmission again in good faith only charging for parts needed and no labor charge. After rebuilding transmission we noticed major electrical damage to external vehicle electrical wiring harness which needed repair. Again in good faith we repaired wiring harness for a minimal charge. Also we need to mention that the vehicle's mileage is over 770000 km and engine was noisy. Customer called after picking up the vehicle stating that there are noises under hood . we advised him to bring back the vehicle for us to check noises and check engine oil. To this day he didn't return the vehicle to us for check up. Customer is always welcome to our shop for any inquiry Tell us why here...

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