ComplaintsforBuyatab

Gift Cards

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Initial Complaint
16/09/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Buyatab is the gift card provider for *******. I was issued a $99 ******* refund in the form of an online gift card to my email on Aug 22, 2024. When I went to the store on Aug 30, there was only 0.27 cents on the card. The email I received when the gift card was issued to me says to contact Buyatab for additional questions regarding the gift card. When I contact them, they tell me they don't have this gift card in their system and to follow up with *******. When I try to follow up with *******, I am told that ******* has successfully refunded the full amount to the gift card and that I need to contact Buyatab. Neither company is taking responsibility for the fact that this gift card was compromised and an unauthorized transaction took place. I did not make this transaction, I did not give or share this gift card info with anyone else and my email was not hacked. Yet, I am the one who is out near $99.I have a transaction history receipt that clearly shows the activation date and time (Aug 23 at 0145) that does not correspond with the date I received this gift card (Aug 22 at 1945 ). Why is there a discrepancy in the issue date and time? There is clearly something wrong with this gift card. Perhaps it was issued to multiple people or maybe it is just a faulty card.I would like Buyatab to take accountability for this unauthorized transaction on this defective gift card which denied me the full $99 refund I am entitled to. Please refund me the unauthorized transaction amount.
Business response
16/09/2024
Hi *******,
Thank you for bringing this matter to our attention. We understand your frustration and want to clarify the situation regarding your ******* gift card.
Please note that although Buyatab is listed as a contact on the gift card, this card was issued directly by *******. The contact information listed on your ecard is typically to support inquires such as balance checks. Buyatab does not have a record of this particular gift card number in our system, and as such, we are unable to provide a replacement or assist with issues related to this card on behalf of ********
We have contacted ******* on your behalf to have a representative reach out to your in order to provide additional support for your inquiry. However, we do apologize for any confusion or inconvenience this has caused and appreciate your understanding.
Thank you
Buyatab Customer Support
Customer response
16/09/2024

Complaint: 22287249

I am rejecting this response because: this doesn't provide a resolution. This is exactly the same response that ******* customer service have given me. ******* says I need to contact your company. This is just a convenient runaround for Buyatab and *******. In the end, I am the faultless customer who is suffering the loss.

Sincerely,

******* ***
Business response
23/09/2024
Hi *******,
We appreciate your response regarding this matter. We have been instructed by ******* Canada that this gift card was obtained fraudulently and that no further action should be taken with this escalation. We recommend that you contact your local authorities for additional support. Again, we do apologize for any inconvenience this has caused and appreciate your understanding.
Best,
Customer response
23/09/2024

Complaint: 22287249

I am rejecting this response because: this is false. This gift card was not obtained fraudulently. It was issued directly from ********

Sincerely,

******* ***
Initial Complaint
10/07/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had a ******* gift card with a balance of $862.9 and one day when I tried to use it all money are gone.I contacted the customer service and the case number is **********. The staff keeps saying that they are not response for the gift card as it was not purchased from their website. But in the gift card content, it lists this company's phone number and email for address any issues.I want my money back.
Business response
23/07/2024
Hello and thank you taking the time to provide this feedback.
Please note we are simply a third party gift card company and are therefore unable to assist with gift cards not purchased online.
We apologize for any inconvenience this may cause.
We have gone ahead and forwarded your case details with ******* directly for assistance.
Best,
Customer response
25/07/2024

Complaint: 21969886

I am rejecting this response because:

My gift card was issued from you company(according to the email of the gift card). AND now my gift card credentials were leaked because of your system, you should be responsible for the loss of my gift card.
Sincerely,

*****************
Business response
01/08/2024
Thank you for your response. We have contacted the merchant's head office and they have advised that the gift card account was closed due to Returns Abuse.
Once again, we recommend getting in contact with the merchant directly for further assistance.
Best,
Customer response
08/08/2024

Complaint: 21969886

I am rejecting this response because:
CLOSE account has no of the business with gift card fraud.
I request Buyatab refund my gift card as they did not protect my gift card properly.
Sincerely,

*****************
Business response
12/08/2024
Hello and thank you for your reply. We have forwarded your details to the merchant directly. Their customer service department will be in contact shortly to address your concerns.
Best,
Initial Complaint
26/06/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a Lowes gift card online from them and it was never activated. When we went to use it at *****, the gift card had no balance. When I called the company, they said the gift card was already used. We never used the gift card.
Business response
11/07/2024
Hello and thank you for your message. We can confirm your gift card balance is $0. It was last used on 6/18 for the remaining balance.
Please let us know if there is anything we can assist with.
Best Regards,
Initial Complaint
08/05/2024
Complaint Type:
Service or Repair Issues
Status:
Unanswered
The business failed to respond to the dispute.
I ordered a $100 ******* gift card just before Xmas. After my brothers wife tried to use the card 2 separate dates, I said Id work out the problem and use it. Over the last 2 months I have been trying to get the card to work and last night when I was finally able to input the card and PIN $50 showed as the card balance - not $100 that I paid for. When I tried to use that $50 an error message came up and surprise surprise there was an error. Today I was told the card had been used twice on April 5th for $25 each transaction and $50 yesterday. I know the first 2 transactions never happened as my brothers wife went to customer service who verified the card was active and with a balance so she went shopping. When she got to the counter in again didnt work. So, from validating the card at customer service to trying to pay for her groceries, the card did not work. These people need to be shut down. Their website and anything to do with buyatab. Going to see if my credit card will do anything for me, but otherwise looks like Im out $100
Initial Complaint
19/01/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This complaint regards buyatab connected to ***. I’m furious given I have not heard back with a resolution after creating multiple tickets and complaining over the phone to multiple agents unwilling/unable to resolve the issue regarding the purchase of gift cards during their cyber Monday (2023) promotion. After purchasing a few promotional gift cards (Spend a minimum of 50$ to receive 20% back in a promotional gift card) through buyatab during ***’s Cyber Monday promotion that extended during the week, I was no longer able to do so. I lost out on multiple promotional *** gift cards and no one, not *** nor buyatab was willing to rectify the issue. After initially contacting ***, I was told it was a buyatab issue so I contacted buyatab on multiple occasions and provided multiple “tickets” concerning the issue and promised on my last call that I would hear back from a supervisor within 48hrs. I have yet to hear from anyone or provided some sort of resolution to the prejudice I suffered. The business was contacted on multiple occasions and first ticket was created on November 30th, 2023 ticket number ********* Last agent I spoke to with a promise to be contacted was on December 28th, 2023 ticket number *********
Business response
24/01/2024
Hello and thank you for your feedback. We apologize for your experience while attempting to purchase *** gift cards.
Please note your orders were flagged by our system and therefore cancelled. Unfortunately, there are no further steps we can take on our side to process your orders.
We apologize for any inconvenience.
Best,
Customer response
25/01/2024

Complaint: ********

I am rejecting this response because: Why would the purchases be flagged? All other purchases prior were accepted and have been accepted by all companies including *** Secondly, why wasn’t I contacted as promised by last agent I spoke to and only contacted once a complaint through the better business bureau was made? Be strongly advised, if no other resolution is met, I will ensure my complaint falls in the right hands to hold buyatab not only accountable by falsely claiming a “flagged” credit card but additionally causing prejudice in doing so!

Sincerely,

**** ******
Initial Complaint
12/01/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My sister was going to stay at a *********** in ****** ** so I went online to buy her a gift card to use during her stay. Buyatab presents themselves as ***** and looks like a legitimate ***** website. I purchased a $50 ***** gift card. I was also charged a $8 processing/shipping charge. The gift card came and looks legit but when my sister went to use it, it was denied. I have contacted the Buyatab company after I realized the gift card wasnt from ***** and they wont issue a refund. This company should not be in business.
Business response
12/01/2024
Hello and thank you for your feedback. We apologize for your experience while redeeming your ***** gift card.
Please note that we are a partner of ************ and are an authorize seller for ************ gift cards.
Please get in contact with our team so that we can assist you with your inquiry.
Best,
Customer response
15/01/2024

Complaint: ********

I am rejecting this response because: I have been in contact with Buyatab (I have called and emailed 8 different times. The last email said they would not issue a refund. I payed $58 for a gift card that does not work. I want a refund.

Sincerely,

*******************************
Business response
24/01/2024
Hello and thank you for your reply.
Please note your purchase has been disputed directly with your financial institution, and as such, there is non additional steps that can be taken on our side.
Best.
Initial Complaint
11/01/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I uncovered a $150.00 gift card that was given to me as a Christmas gift - I contacted buyatab customer service and they requested that I email a request to have the email address changed from the buyer to myself - I did that and have followed up several times. I phoned in and was on hold for 19 minutes then was disconnected - it appears they have no intention of honoring the gift card.
Business response
11/01/2024
Hello and thank you for your feedback. We apologize for your experience while contacting our Customer Support team.
We have gone ahead and updated the email address on file, and re-sent your e-gift card. Please let us know if there is anything else we can assist with.
Best,
Initial Complaint
02/01/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Purchase at ******, November 27, 2023 total purchase amount was $250. The purchase of $100 gift card was actually opened and once we paid for it the value of the card was stolen. The value was $100.
Business response
04/01/2024
Hello and thank you for your feedback.
Please note we are simply a third party gift card company and are only able to assist with ****** gift card purchases made directly on the ****** website.
Regarding gift card purchases made at ****** for third party gift cards, we recommend getting in contact with ****** directly.
Best,
Customer response
05/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**************************
Initial Complaint
28/12/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ordered two gift cards, one ******* ********** and the other ******** *****. Recieved emails for both that led to a blank page headed with ************************************************************************ ***** and couldn't resolve the issue. Called again and went through the same. Such a ***********. At this point I'm just going to call ***** and dispute the charge.
Business response
04/01/2024
Hello and thank you for your feedback. We apologize for your experience while using our services.
Please note there is nothing that can be further done on our side as both transactions show to have been disputed on our side.
When errors occur with viewing e-gift cards, we recommend clearing your cache, as well as attempting to view your gift cards at a later time as our system may have been down at the time.
We apologize for any inconvenience this may have caused you and hope to provide a better experience in the future.
Best,
Initial Complaint
12/12/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered 2 physical gift cards from ************** card official website via buyatab,com on November 24th during their promotion which is 50% off. I paid $101.50 for a $200 gift card including $1.5 shipping.Order ID is ******** I emailed them and I was told my gift card would normally be mailed in 1-3 business days and then they said someone would check it for me but so far I have not gotten any response.I want to get my gift card back. they can email the egift cards to my email: **************** here is their contact ********************************** or ************ or ************ Please help me. Thank you
Business response
14/12/2023
Hello and thank you for your message.
Please note we are experiencing some delays with shipments due to the Holiday Season. We can confirm your order has been processed and is currently waiting to be shipped.
Once your shipment has processed, an email confirmation will be sent to notify you. We apologize for any inconvenience this may cause.
Please let us know if there is anything else we can assist with.

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