ComplaintsforA-Z Handyman Service - Vancouver
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Complaint Details
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Initial Complaint
30/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On October 12, 2023, a transaction took place with Azhandyman, marked by a pre-service quote, reference number #**, issued prior to the service date. This quote included detailed pictures and specified the scope of work as follows:"Caulking and Wall Plugging We estimate that we will charge between $510 - $735 on the higher end. Please be aware that materials are billed separately.Time and costs are approximate and may vary depending on the specific complexities of the job."Upon the arrival of the contractor, it became evident that only partial work was carried out, deviating from the initially agreed-upon scope of caulking for the entire rental unit. This discrepancy raised concerns, prompting a review of the billing details.In light of the information available on Azhandyman's website and the duration they spent servicing my apartment, it is expected that the billing should reflect how long the contractor stayed in the unit which is one hour plus the cost of materials. However, the initial invoice presented amounted to $630.Subsequently, the service provider consistently reduced the price to $483, with the final amount settling at $337. Concerned about the discrepancy, I requested an itemized receipt to ensure transparency and prevent any potential fraudulent activities. Regrettably, the service provider declined to furnish the receipt through email since Oct, 2023 and resorted to threatening communication via text message on Jan, 2024.As an individual with a track record of honesty, timely tax payments, and a commendable credit history, * ** ********* ** *** ** ****** ********* ******** *** ** ********* ********** ** **** ******** I seek assistance and guidance on the appropriate course of action to address this situation.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.