ComplaintsforWishpond Technologies Ltd.

• Initial Complaint

  14/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Ive been trying to email Wishpond to cancel my subscription to them which expires on January 31, 2025.Unfortunately, all of the emails bounce back for all recipients whom I have spoke to in the past.The reason for the cancellation has been due to the lack of leads that Ive obtained, and it just makes business sense to terminate it.I wanted to terminate it in June 2024, but was bound by the 12-month contract and they provided minimum flexibility even though the $360 CAD per month was very expensive and hurting my business. Unfortunately, now, when I would like to confirm that this contract is terminated in the new year, all of the emails bounced back, and Im unable to get a hold of anyone.Its very suspicious and I will be cancelling my credit card likely because of it due to the fact that I dont want another $360 debited on it given that this appears to be a scam.

  Business response

  18/11/2024

  We didn't find any emails in the system from the mr. *******. The last ones were in July, this is very odd, as we try not to miss any and reply to an every enquiry. 

  Our retention team got in touch with mr. ******* and he was pleased to hear the cancellation is confirmed for the end of his term. See correspondence attached. 

  Customer response

  19/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  22/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I began my subscription with Wishpond on April 19, 2024, with the understanding that the service would focus on lead generation and marketing automation paying $300 a month. In the initial sales call I asked what if there's no results in coming months & was told I'd be able to cancel.Despite clear communication during the first month that I am able to handle my own graphics and was expecting a lead generation service, the individual assigned to me continued to focus on graphic design work. On September 11, 2024, I formally requested to cancel my subscription. In response, the company offered one month free and assigned two professionals to assist me, meeting with them on September 13, 2024. I quickly realized that the platform's templates were duplicating tasks I already perform independently, rather than adding value or generating leads, which was the reason for my subscription. During the past six months of service and $1800 paid to date, I have had ZERO leads from their platform. Buyers remorse is an understatement. I even offered I'd not request a refund for the five months prior if they would cancel the subscription. On October 7, 2024, I sent a formal letter requesting cancellation (attached is a copy of the letter), and was assigned the same individuals for further guidance. Their billing department did NOT respond to the formal letter sent. The last straw came on October 19, when they charged me AGAIN even after speaking with someone that was negotiating cancellation. Now, I'm asking for the full $1800 refund. I have been trying to cancel since September 11, 2024, and yet my requests have consistently been deferred or met with offers of further training on graphics, which is not the service I require.Given the ongoing issues and misrepresentation of the services value to me, I am requesting a full refund and proof of cancellation of the contract.

  Business response

  22/10/2024

  Were sorry to hear about the unpleasant experience. We reviewed the case thoroughly and want to confirm that the cancelation request was approved internally prior to October billing date, but was not submitted on time. We are processing a refund of October payment and the team will be sending a confirmation via email as well. 

  Customer response

  22/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  03/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Wishpond lied on their original sales proposals saying the subscription would include unlimited access to their marketing team who would provide deliverable assets like graphics, email marketing, creative etc. After signing, turns out this was a lie and the $300 subscription only includes access to their platform which is absolutely useless btw. Clearly a cheap white-labeled generic ********** reseller platform. They then tried to sell this additional package for another couple hundred dollars in order to get those deliverables. After countless meetings where they promised results, I decided to give them a chance. Its been 12 months now, and have spent over $6500 with them. Results? Not a SINGLE LEAD GENERATED. Yes, not 1 (ONE). How much more traffic their work generated can be debated but the results are appalling. Everyone you deal with at Wishpond is clearly a outsourced employee from overseas likely ************** or *************. The quality of work resembles that. Youll have a new account manager every couple weeks. Now, I requested cancellation and they approved this yet they still charged me $600 a few days later. Now theyre trying to invoke a 60 day cancellation notice so theyre saying I have to pay for another 2 months (after so clearly stating how unhappy I was with their serviceshave they ever heard of this thing called customer service or customer satisfaction?). Funny thing is, I originally requested cancellation about 200 days ago because I was already so unhappy with their service. This might be the worst marketing agency *** ever dealt with, with the most appalling customer service of maybe any company Ive dealt with who does business in the Western world. If they dont refund me, I plan on going on a TEAR against Wishpond. Not only reviews (which there are countless negatives ones already), but I will personally pay for Press Releases exposing how disgusting of a business they truly are.

  Business response

  18/10/2024

  Mr **** was our client for over a year. Hi plan includes access to our suit of software and additional marketing software. Account management team has been working with Mr. **** closely, but not always Mr **** has been responsive. 

  It took over a month sometimes to get a response. The team was following up regularly, sending emails, summary of assets and reminders we need Mr. ****** approval to finish the required work. See attached correspondence. 

  As per agreement, the client is required to provide written notice of non-renewal at least sixty (60) days prior to the expiration of the initial term or any renewal term. Mr. **** never mentioned he is looking to cancel so the agreement auto-renewed. 

  We discussed this issue with the client, refunded the 13th payment and cancelled the agreement without notice, as per client request.

   

• Initial Complaint

  19/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On March 15, 2024. I entered into 3 service agreements 1. *** services for an existing ******* e commerce store at the price point of 350 a month, 2. lead generation after *** was done at the price of 750 a month. 3. one time payment of 1500 for website redesign. We decided redesign was not necessary. In July 2024, I ask for a refund and a written copy of their refund policy because I didnt want to lose *******. Company was generating leads but 6 months went by and I start inquiring about the sales, they sent me a report that saying sales are low because *** is low. I ask how is *** low when I have been paying for it for 6 months. They told me I wasnt paying for *** just lead generation. I sent them a screen shot of a part of my service agreement showing the payments made for ***. They immediately schedule a **** call for August 20, 2024. They tell me the person in charge of *** left the company. I ask for a refund for the money because I paid for a service that was not rendered as agreed upon. I also take the time to inquire about the website redesign refund and I was told he could not find that charge and also he told me that a website resign was going for ******* so there was no way I could have paid *******, completely dismissed my concerns, I pulled up my bank statement and showed him i paid for the website redesign. They offered me ******* worth of service but i decided to not move forward with them. If I had not inquired about sales and refunds, they would have continued to collect the money and give me nothing. They have steps to cancel your agreements with them however its not accurate steps the places they say you go to cancel are not there so they are making it impossible to cancel the subscription, even after writing the Customer Success Manager they still charged my card again today for the same services they have not provided in the last 6 months.

  Business response

  07/10/2024

  Mrs ******** didn't acquire *** services, but a self service ** tool to help with the *** on their website. The main agreement Mrs ******** signed for is for a lead generation campaign, and work was delivered. There is no commitment to generate sales from the leads, although we work very hard with all of our clients to hepl them convert the leads into sales. 

  We did start work on the website redesign, as per the agreement, but as Mrs ******** mentioned, it was a mutual decision not to continue. Even thought resources we re allocated and some work was done, we offered to pivot the amount of the ** tool and full amount paid for the website into future services. 

  To address their concerns, we suggested the following fix and credit process. While we do not offer refunds, we propose the following option:
  
  A brand new ******* website (Value: $2,500).
  A 2-month pause on all charges, while continuing to work on the Brax lead generation contract (Value: $1,500).
  Immediate cancellation of the Braxy ** contract.
  After 2 months, we will resume charges at a reduced rate of $750 per month moving forward.
  This credit due works to $4000

  This is a signed agreement and we have automated payments in place, after the offer, we followed up for several weeks to finalize the agreement and make adjustments to the subscription, something we couldn't do without Mrs ********** confirmation. This is when the payment went trough. 

  We are looking forward to hear from Mrs. ******** and deliver on the proposal above. 

  Customer response

  17/10/2024

   
  Complaint: 22305586
  
  I am rejecting this response because: Picture 1 shows my service agreement where I was paying for *** services at the price point of $350.00 a month starting March 15 2024. I did not become aware that *** was not being done until approximately August 6, 2024. I received a report saying sales are low because *** is low, I asked  *** ****** how was that possible when I had been paying for it for the last 6 Months. The next photo is her response saying I didnt even have that service. I showed her my service agreement and she set up a ZOOM call that took place August 20, 2024, I was told at this time that the person in charge of *** for my brand was not longer with the company and then I asked for a refund for the *** services that were not rendered as well as the website redesign refund. I was told I never paid for a website redesign although I had. I felt attacked at the Zoom meeting for speaking up for my business payments and I made it clear that I no longer wanted to move forward with this company because if I had not inquired about *** i would have still been paying for services that were not being rendered just like the website redesign funds. They were not re allocated. I continue to pay $750.00 a month for lead generation which was counterproductive because *** makes the site visible. They were leading people to my site that was not ready because they never did ***. I continued to pay $350.00 for *** that I never received and paid approximately $1,320.59 out of pocket for ********/Meta ads that were run for my brand from May 31, 2024 to September 24, 2024. They did not deliver *** services according to my service agreement, they did not do a website redesign or re allocate that $1,500.00 payment. I am not interested in the $4,000.00 credit
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  12/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  STOP SPAMMING ME YOU PARASITES

  Business response

  25/09/2024

  We can remove our account from the database.

   

  Thanks

  Customer response

  23/10/2024

  Wishpond's response is that they would remove us from their database and yet they are STILL sending unsolicited emails to us (see attached).
  
  ****** *******
  

  
  

  Business response

  05/11/2024

  In the original complaint an email was provided by the customer ************************ this email was excluded from further communication. 

  However in the last repsonse to this complaint a screenshot of the email was attached with ************************** so it appears as the customer was not excluded. 

  We removed ************************************************* from the list as well.  

• Initial Complaint

  06/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been trying to cancel my subscription from wishpond. Their services is scam and the fact that the keep trying to make me pa for $600 dollars to do thing I can do myself, in half the time. I signed up with the thought that the will help me generate leads, only to show me that the sold me on services I can do myself. They are not worth it and the fact they would cancel shows that they are a scam. I reached out three times and I still get emails asking me to pay.

  Business response

  17/09/2024

  Mr. ****** has signed 2 agreements with Wishpond. 

  The first one (SOW attached) is for software and it's states the monthly amount of $300 will cover the use of the software platforms, and your monthly support included in the Wishpond family of solutions for up to 1000 initial leads including transfer of any existing leads database.

  The second one (SOW also attached) is for additional ********* services, we delivered the first month work (PDF attached) and Mr. ****** was very satisfied with the result. We started work on the second month deliverables and mid way mr. ****** requested cancellation. 

  As stated in both agreements, it was signed for a 12 months period, we were trying to get in touch and figure out the next steps, but we were never successful. 

  There is on outstanding invoice for August, payment failed due to insufficent funds, therefore there is a series of emails going out to the client to collect. 

  Nevertheless, the subscription was cancelled on September 3 and no future payments are scheduled. 

• Initial Complaint

  12/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Wishpond is a SCAM.I entered into an agreement with Wishpond November 30, 2023 and provided all of the information requested for marketing services. Wishpond provided me NOTHING in return. When I informed Wishpond that I was canceling the contract, they rushed to throw some junk deliverable at me. As of today, I have NOTHING to show for the $612.37 that was charged to my credit card.WARNING to ANYONE considering this "company", DO NOT GIVE THEM YOUR MONEY!

  Business response

  21/06/2024

  The client signed up for software services, it includes some of marketing assets listed in the SOW. 

  The team was working on building the assets, sending it for approval. 

  Client wasn't satisfied and decided to cancel. Post cancelation the client disputed 2 payments with his credit card. Both disputes were resolved in Wishpond's favour with all the evidence provided. 

  We understand the client dissatisfaction from this chain of events and we processed a full refund.

• Initial Complaint

  15/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We were approached by Wishpond mid Janaury 2024. We signed a six month contract only as we explained our company is seasonal and If we went with wishpond that we would need to act fast as our season ends mid April. Our sales rep was from ******. The project leader was in ************ which she was very slow , would not respond quickly and then she left the company. Since then we have dealt with 2 new representative as the people responsible for our account seem to leave the company. After almost 3 month which is half the contract wishpond assets were ready to use. Which unfortunately finally the assets were ready during a dead period which was well spelled out before signing in Janaury. The service person responds after 3 days , Says he will take care of our request right away but never does and does not respond again with the issue unresolved without an answer. The latest project manager said he was looking into our request to solve it with his superior but that was 3 weeks ago with no answer. Everything I have read seems much the same things that have happen with our experience with wishpond . Good thing we took only a six month contract as there has been no results due to there neglect of the contract due to lack of service.

• Initial Complaint

  15/05/2024

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  We made contact with Wishpond during our search for an outbound lead generation company. During the sales process, we were told by the sales rep ************* that we would be able to cancel if services were not working. So far we are 9 months into a 'campaign' that has cost us ***** a month. We go months without a meeting generated and are assured that they are constantly 'optimizing' our campaign. We do not get specifics outside of very brief and vague bullet points in an email. We have attempted to cancel our contract multiple times and have been suckered into not taking any action. Now the company says they don't have the power to cancel a contract and are trying to trap us into it. So far the campaign has generated 3 viable leads at an astronomical cost per lead of over ***** USD. We've paid ****** total for absolutely zero results. Buyer beware.

  Business response

  16/05/2024

  Hello *****.

  My name is ******* and I'm responsible for the Customer ************ at **********************. Thanks for sharing this feedback!

  I want to start by apologizing for the frustration you've experienced and I want to assure that I will commit to working with you to find common ground in this negotiation. I connected with the ****************** that's been working with you for the past 9 months and they told me about the meeting held yesterday. During the meeting, it was requested by you a refund of $12,100, which we can't commit to. Because ********************* subscribed for a 12-month agreement, the contract doesn't offer the possibility of cancellation. With that said, they proposed a reduced amount for the remaining months of the contract.

  The ****************** team will continue the conversation with you to achieve a resolution for your request.

  Once again, I apologize for not being able to meet your expectations.

  Best,

  *******, from Customer Success.

  Customer response

  20/05/2024

   
  Complaint: 21716856
  
  I am rejecting this response because: It is simply untrue that we requested a refund at all. That is patently false and paints our complaint in a bad light. We requested a cancellation due to the fact Wishpond has failed to deliver any value for the ****** we had spent over 9 months. We simply do not want to continue with a contract we do not feel Wishpond is even fulfilling. So without a cancellation of what I can consider to be a totally worthless endeavor or if Wishpond can even prove they are holding up their side of the bargain. Wishpond has failed to respond to several leads, has told potential leads that we have worked with industries we have not. So despite the large retainer, I strongly doubt you can even prove you are fulfilling your end of the contract. The only reasonable course of action is to cancel the contract immediately. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  25/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Wishpond and its affiliates are persistent spammers. They do not follow the ******* *** regarding provision of a method for opting out and they ignore repeated requests to cease contact.

  Business response

  26/04/2024

  Hello ****,
  
  My name is Charles and I'm responsible for the *************************** at **********************. Thank you for sharing your feedback about your experience with Wishpond. I want to genuinely apologize for the frustration you've experienced.

  I noticed that your complaint already informs your email address, which is good, because I'm going to share your complaint and email address with the team responsible for running prospecting campaigns and ask them to investigate. If they identify your email address in the mailing list, they will remove it. I will get back to you soon with a feedback about their findings, ok?
  
  Once again, I apologize for the inconvenience you experienced.

  
  Best regards,

  Charles.

  Customer response

  26/04/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  

  WishPond spams every email in our domain, therefore, all email communication to our domain from WishPond should cease, not dependent on whether a particular email is found. Further, Wishpond should conform their communications to the ******* *** which requires such communications to provide a direct method for opt out from email.

  Sincerely,
  
  *******************

  Business response

  29/04/2024

  Hello again ****.

  Wishpond practices follow all current regulations, including the opt-out feature. In fact, our team checked and confirmed that the emails customer-********************** and ********************** already opted out. Additionally, both email addresses were removed from all Wishpond mailing lists.

  Again, I apologize for the inconvenience. I wish you all the best.

  Regards,

  Charles, from Customer Success.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩