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            Customer ReviewsShearComfort Seat Covers Ltd.

            Seat Covers
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            16 Customer Reviews

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            • Maria D

              03/11/2024

              I have recently bought a back seat cover for my SUV to protect the seat where my dogs sit. High quality seat covers and fast delivery. I am very happy and would buy again! Thank you Shearcomfort.

            • Susan R

              20/10/2024

              Orders seat covers for my new RAV4. Installation instructions are awful. I cannot get seat covers to stay in place. They bunch up and look horrible. Ive talked to customer service several times over months of trying to install them. Neither myself or a friend can get them to look and stay in place. I asked for a refund but now they say its outside the return window so they wont refund me.

            • Patrea P

              04/04/2024

              Ordered front seat covers for 2024 ****** ******. Seat covers barely fit and do NOT look professional. Head rest covers do not even remotely fit. Was told over a month ago that I would get replacements within two weeks. Followup is "management is looking into this". No.No I do not recommend. Their perfect fit guarantee is worthless and the product is a ************* of money.

            • Lisa K

              27/11/2023

              I spent more than $1000 for leather seat covers for my 2022 Camaro. I had them put on professionally and when I picked up my car, they looked like **** They did not fit the seats. They were loose and looked cheap and poorly made. I would not recommend ever buying these seat covers again. What a waste of time and money! Not to mention... the ***** dealer said that they render the air bags useless by placing these on the seats. This is another little tidbit that Shear Comfort won't tell you!!! What garbage!!!

              ShearComfort Seat Covers Ltd. Response

              14/12/2023

              Hi there. We understand your concerns about safety. We have confirmed with the factory that your seat covers were made to be air bag safe as it is standard in the 2022 ***** Camaro to have side impact air bags. We are sorry to hear though that youre unhappy with your seat covers.

            • Shelly S

              25/11/2023

              Poor customer service. Seat covers did not fit. Can’t get a return address from Customer Service. Will have a restocking fee of 25% and customer pays for shipping. Very disappointed.

            • Diane J

              06/11/2023

              Beware. Ordered 2 bucket seat covers for a 2023 **** **** for $263. They do not fit. Called a couple of times for assistance with installation since directions are so generic. Sent pictures and was told it was an installation problem. Come on! They are seat covers. They were just too tight to pull down completely and do not fit the curvature on the seat. **************** terrible. Have to leave a message and they take their time to get back to you. Had to threaten to dispute credit card to get a response. Finally agreed to take them back and waive the 25% restocking fee but refused to pay for shipping.

              ShearComfort Seat Covers Ltd. Response

              10/11/2023

              Hi there, we apologize for any frustration you felt as a result of your purchase. We do guarantee the fit of our seat covers as they have been test fitted. We were working with you on the installation process as per the design team's recommendations. As you were unhappy with the product, we did authorize a return for you and then waived the restocking fee as you responded to the initial return details. If you do have any additional concerns, please do let us know as we'd be happy to assist you further.

            • Oscar M

              06/11/2023

              Two months and still no seat covers, almost impossible to get a hold of these people and when you do all you get is "the covers are in production.." horrible business practices, stay away from them.

              ShearComfort Seat Covers Ltd. Response

              09/11/2023

              Hi *****, we appreciate the feedback and apologize for any frustration you felt as a result of your purchase. Our seat covers are a premium product that are custom and made to order. Lead times do vary based on volume and high demand. As per your request, we did cancel and refund your order. A confirmation of this has been sent to you as well. If you do have any more questions, please do let us know. We'd be happy to assist.

            • Robin P

              12/06/2023

              I am still waiting for over a month for a back seat dog bed/cover. No tracking number, no emails of confirmation.

              ShearComfort Seat Covers Ltd. Response

              02/11/2023

              Some of our products can take time to be shipped. We do provfide estimated shipping dates by email when an order is placed. We did receive your request by email for an update and responoded to it promptly. Please do let us know if you have any further questions.

              ShearComfort Seat Covers Ltd. Response

              07/11/2023

              We understand your concern for receiving your product quickly. Due to the nature of our products, it can take time for them to be shipped to you. When you have contacted us about your status inquiry, we did provide an update to you promptly.

            • Hali

              30/03/2023

              I placed an order that was to ship within 6 weeks. It never shipped so I contacted ShearComfort. I never got an answer other than "it's in production" or "we'll have a team member contact you". After sending an email, calling multiple times, leaving voicemails, as well as being told through their live chat that someone would get back to me and they were "raising the issue" I had to dispute the charge with my credit card company. This company cannot fulfill orders or provide adequate customer service. Buyer beware.

              ShearComfort Seat Covers Ltd. Response

              31/03/2023

              Hello ****, we appreciate your feedback and apologize for any frustration that you experienced. We did contact you by phone and email to resolve this matter for you. If you have any more questions, please do not hesitate to contact us back. Thank you again.

              Customer Response

              01/04/2023

              I want to be clear that the company called and emailed me the day after the last time (this was the 5th time via live chat) I reached out to them via live chat and submitted the dispute with my credit card, as well as leave a bad review. They did not email or call me back before - I had to dispute the charge and leave a bad review for them to "reach out". Wanted to clear things up since they decided to comment trying to smooth things over for themselves.

              ShearComfort Seat Covers Ltd. Response

              13/06/2023

              We appreciate the feedback and apologize for any frustration you felt as a result of our purchase. We have since processed a full refund for your order and this has been resolved. Please do contact us back if you have any additional concerns.

              ShearComfort Seat Covers Ltd. Response

              07/11/2023

              We do appreciate your feedback. We did contact you back as soon as we could once your request came through. After speaking with you, we did cancel the order as per your request.

            • Brian O

              11/03/2023

              Paid $630.00 for "custom" covers that don't fit and are cheaply made. Very disappointing. Emailed SC through Bbb portal and I'm awaiting response. Would not suggest these covers for the price. Local autoparts store sells better quality covers.

              ShearComfort Seat Covers Ltd. Response

              13/06/2023

              Hey *****, we hope you're doing well. Since the time this review was posted we worked with you to resolve this matter. Based on previous conversations with one of our team members, you indicated that you felt we were able to assist you effectively and were happy with our service. We're glad that we were able to help you with this. Please do each out to us if you have any other questions.

              ShearComfort Seat Covers Ltd. Response

              07/11/2023

              Hi *****, we have been in contact with you and resolved this matter. At this time, please do let us know if there are any additional questions you may have. Thanks

            Customer Review Rating

            1.5/5

            Average of 16 Customer Reviews

            Contact Information

            165 W 6 Ave

            Vancouver, BC V5Y 1K3

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            (604) 732-3337

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 20/8/2004

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

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