Business ProfileforTuktu Care Inc.

Tuktu provides private companionship etc., for elderly & disabled people as well as helps with errands, cleaning, and gardening, depending on the service chosen. They are based in *********. You can choose to pay after services within your own timeframe or you can have them charge immediately after the service. I had chosen the former. There is an issue with Tuktu where they have no way to communicate with their staff on Sundays, but workers can be hired for Sundays. On several Sundays, as well as other days, I had workers cancel or not show up, but was charged regardless. I also had incidents where workers did not do as they were directed to the degree of having to hire other people to fix issues they had caused, overbilled for hours, or destroyed property. When workers didn't show up or cancelled, it sometimes created extra expenses for me as a result. While I was dealing with a serious medical complication, Tuktu went into my bank account without authorisation and removed money last Friday. When I confronted them about it, they sent me a fake legal letter saying they had the ability to do such things (which they do not). I confirmed with the **************** that there is no such lawyer as *******************************. Again, for a business that has vulnerable clients, to utilise such tactics is unconscionable. I am fortunate that I was able to immediately recognise and address the situation, but many medically vulnerable & elderly individuals aren't able to do so. Beyond the improper financial issues, my fear is how potentially dangerous their "business" is. They behave like they are a nursing service when they are not one-They work with vulnerable people without any government or legal oversight. If a worker cancels on them, there is often no protocol to have someone show-up instead and sometimes what is needed is of vital importance, such as accompanying clients to appointments, bathing, meal preparation, picking up medication, or assisting with forms of physiotherapy.