ComplaintsforLindsay MacLean Makeup
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Complaint Details
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Initial Complaint
07/01/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had booked Lindsay for makeup and hair for my wedding on September 2, 2022. She required a $200 non refundable deposit but I paid her the full amount for the service ($729) ahead of time. Unfortunately I am having to cancel the wedding. Her contract states she keeps the $200 deposit which is fine, but I have tried to email her a number of times, and left an ********* message advising we are cancelling the wedding and I would like the $529 back. I have not received any response or even acknowledgement of my emails, and it has been three weeks now. Again, I signed a contract which states she keeps the deposit (which is fine) I just want the $529 back. In the contract it did say I owe $529, however in email correspondence and quick books payment it shows I paid in full (see attached).Business response
07/01/2022
Hello, thank you for bringing this to my attention.
I am aware that the client has rescheduled and would like a reimbursement for the remainder of services less the deposit. The first time she contacted me was on Dec. 23 and I was away for the holidays. I have since had ** ********** ***** ** *** ****** *** ** ****** * ***** *********** *********** **** ********* ****** ** **** ****** **** ***** ** ******* *** **** ** ****** **** ************ **** *** ********* ****** ********* ******** **** which she was aware of because of my automatic email reply explaining the situation (pictured attached, she received on Jan. 5th.) So unfortunately it is a fabrication on her part that she has received no response or acknowledgment, as I clearly lay out the situation and how I will be answering emails as I return back to work after this short break. She also mentioned she had sent me an ********* message where she received no reply, however it clearly states on my ********* profile that I don't hold correspondence through *********, only email (picture also attached).
I will be returning her remainder less the deposit when I return back home/back to work, and will be in touch with her later today to further explain the situation. I was hoping my current clientele would allow me a grace period from answering emails and have some understanding in the situation as I have announced that I am taking *********** leave, but this has been a learning experience as I cannot expect this from all people.
Please let me know if you need anything else from me on my end.
Customer response
07/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.