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Complaint Details
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Initial Complaint
24/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
We traded in our suv for a bigger one. Our deal was that we would trade ours in if they settled the remainder of our loan with Ford. They agreed so we signed papers. We have now been called several times by Ford because they want their 1323.00 to be paid immediately. We have in writing on fb messenger through one of their employees (Kane Ford) that states they would be taking care of our remaining balance at Ford. They have since stopped returning calls and messages so I wrote a bad review (which seems to be gone now) and we are now being stuck with this debt that wasn't supposed to be ours. Had we known they'd do this, we would've kept our old vehicle. Ford now wants to hand over our case to collections and that's pretty dissapointing to hear especially after we were promised this wouldn't happen.
Business response
15/12/2022
Complaint has been handled, a cheque for the full amount was sent to the customer.
Thanks
Kevin
Customer response
15/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 18458189, and find that this resolution is satisfactory to me.
Sincerely,
Samantha Linton
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.