ComplaintsforSkipTheDishes Restaurant Services Inc.

• Initial Complaint

  15/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I was tracking my order it was 6 mins away and showing the route to my home. I checked back in 10 mins later and it showed delivered. I never received my order and the best their chat would do was offer me a 50% refund. My description of my home was clear and we have ordered from there before with no issue. They *** ******* *** made no attempt to resolve my problem

  Business response

  16/11/2024

  Hello,

  Thank you for reaching out to Skip!

  We’re very disappointed to hear about your recent experience. We are always striving to provide the best service possible for our customers and would love the opportunity to make this situation right for you.

  We can confirm that a full refund has been already been issued to your account in Skip Credits which are immediately available for your next order. If you would prefer, we can issue the refund to your original method of payment, though just a heads up, it may take 5 - 10 business days depending on your bank.
  

  If you’d like the refund method adjusted or if there’s anything else we can help with, please let us know via the in-app chat, or email *************************
  

  Best regards,
  

  
  

  Customer response

  19/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  13/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Transaction date was November 12th, 2024. Placed order through SkipTheDishes for the amount of $***** at 1:43pm. Order was supposed to be delivered in 30 mins. I reached out to Skip customer service after 50 mins and was told by the customer service agent Cherie via chat that they were having issues finding a courier so the order would be cancelled with a refund processed to the card I paid with. I agreed to those terms. At approximately 3:50pm the order arrived at my home. I reached out to Skip customer service and was informed the agent made an error and didn’t process the cancellation. I informed the agent that I had since made my children other food prior to them leaving for work so the food would not be eaten. I asked for a refund and was told because so had the food no refund would be given. I expressed my displeasure with this, and was told it was a final answer and the chat would be ending. This seems odd that because Skips agent made an error that I have to pay for the food. Again the food is in fine condition and could have been picked up for return by the courier if needed as it’s useless to my household now.

  Business response

  14/11/2024

  Hello,

  Thanks for reaching out! We are disappointed to hear about this experience. Our #1 objective is to ensure customers have an incredible experience using Skip, and when that doesn’t happen, we are committed to making things right.
  

  We’ve issued a refund for the entire order $***** in Skip Credits, which you can view in the app by clicking the person icon > “Credits”, or on the Skip website by selecting your name > Account Settings.
  

  Your Skip Credits will be automatically applied to your next paid online delivery order from any restaurant on Skip. 

  If you’d rather have your card refunded, let us know! Please be advised that it can take up to 10 business days for the refund to appear on your card, depending on your financial institution.

  
  Best Regards,
  

  Customer response

  14/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Janene ********

• Initial Complaint

  12/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  The order was placed 11/09/2024. My order was picked up from the restaurant it 6:37 pm and not delivered until nearly 1 hour later. The food was cold, the bag was seeping in grease from the length of time the food had been sitting and there were missing food items. I was told they could give me a 50% refund, but a huge issue became the lack of customer service. I wanted a full refund and to speak to a supervisor about staff treatment, the first staff left the chat . I reached out again, once again as the conversation turned to me asking for a supervisor, that staff abruptly left the chat after saying they were getting some one. This happed with yet ANOTHER staff member, and again with a fourth member. I made copies of all the chats which i informed them and they still all refused to connect me with a supervisor who could discuss a full refund with me and the staffs actions. I have been on the chat function with them for over 2 hours with no resolution and have yet to be connected to management despite my repeated requests.

  Business response

  14/11/2024

  Hello,

  Thanks for reaching out. We are dissapointed to hear about this experience. Our #1 objective is to ensure customers have an incredible experience using Skip, and when that doesn’t happen, we are committed to making things right. We have added the refund for the remaining amount of the order, as you were previously refunded $*****, we have added the remaining $***** ** Skip Credits, which you can view in the app by clicking the person icon > “Credits”, or on the Skip website by selecting your name > Account Settings. Your Skip Credits will be automatically applied to your next paid online delivery order from any restaurant on Skip. If you’d rather have your card refunded, let us know! Please be advised that it can take up to 10 business days for the refund to appear on your card, depending on your financial institution.

  Best Regards

  
  

  Customer response

  14/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Kayla ********

• Initial Complaint

  08/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I did not receive this ORDER #********* Nov 4, 2024. *** ** ***** *** *** have ordered alcohol from skip in the past many times with no problems with or without ID. The driver asked for my ID which I didn’t have on me. It was in my wife’s vehicle, and she was not home. Anyway, he said he could not give me the alcohol, which I understand. He walked away with the bottle ORDER *********. I did not receive it. My **** was billed $****** I contacted Chat and they investigated the matter. They said the driver (Jafar) delivered the bottle to me. I didn’t have my ID. The driver is lying. **** ** **** *****. The driver didn’t know he was on house surveillance, and it clearly shows him walking back to his car with the bottle in his right hand!! **** ** ***** *** have started a report with the ******** Police service and contacted my bank letting them know ***** **** ***** **** * **** ****** ***** ****** * ****** ******** **** *** **** ******* **** *** ****** ******* ******* ** ** ******* *** ******* *** *** ******* **** **** *** ******* ** *** ***** ***** * **** ****** * ******* ** *** ****** ** ** **** ***** **** NO picture on the website from Jafar of the product being left at the house. Because he took it back with him. I forwarded this to Skip and my bank is investigating. Skip has not returned any of my emails as of Nov 07, 2024 **** 

  Business response

  12/11/2024

  Hello, 
  Thanks for reaching out. 
  Please forward your concern to ************************ and we will love to assist you further there. 
  Best regards, 

  Customer response

  13/11/2024

   
  Complaint: ********
  
  I am rejecting this response because: They have NOT responded back to me since it occurred Nov 04, 2024. After 4 emails they have said nothing. 
  Sincerely,
  
  Jerry *******

  Business response

  14/11/2024

  Hello,

  Thanks for reaching out! we are disappointed to hear about this experience. Our #1 objective is to ensure customers have an incredible experience using Skip, and when that doesn’t happen, we are committed to making things right.
  

  We’ve issued a refund for the entire order $***** *n Skip Credits, which you can view in the app by clicking the person icon > “Credits”, or on the Skip website by selecting your name > Account Settings.
  Your Skip Credits will be automatically applied to your next paid online delivery order from any restaurant on Skip. 

  If you’d rather have your card refunded, let us know! Please be advised that it can take up to 10 business days for the refund to appear on your card, depending on your financial institution.

  Best Regards

  
  

• Initial Complaint

  08/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  ***** **** I am filing a complaint against SkipTheDishes regarding an order I placed on November 7th, 2024 for $31.06. The order was incomplete and had undercooked and missing items. The missing item in my delivery order was the Chicken Sandwich and the undercooked item was the Potato Wedges. I contacted SkipTheDishes customer service to have them resolve the issue, but they have denied my request for a refund, despite the order being incomplete and unsatisfactory. I am requesting a full refund for both the missing sandwich and the undercooked potato wedges. * **** ******** ******** ********* ********* ****** ** *** *********** ***** *** ** ********** ***** ******** ******* *****  Thank you for your attention to this matter. I look forward to a prompt resolution. Sincerely, Matt

  Business response

  12/11/2024

  Hello, 
  Thanks for reaching out. 
  Please forward your concern to ************************ and we will love to assist you further there. 
  Best regards, 

  Customer response

  12/11/2024

   
  Complaint: ********  
  I am rejecting this response because:
  

  I have contacted them one last time because of your response.

  I look forward to getting this resolved.

  Sincerely,
  Matt .

  Business response

  14/11/2024

  Hello,

  Thanks for reaching out! We’re disappointed to hear that your order wasn’t what you expected. It appears that Skip has consistently unmet your expectations and you’ve had a large number of requests for refunds. Due to this activity, we aren’t able to offer any reimbursement to any of your orders going forward.

  Best Regards
  
  

• Initial Complaint

  04/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ordered at 6:55PM on Saturday, nov. 2 2024 I ordered deluxe through skip the dishes My order had specific instructions to ring my apartment buzzer, bring to me on 3rd floor and hand it to me. The driver did none of these. I got notified that my order was delivered, I went straight down right away to collect it and it was nowhere to be found. Not outside or inside. None of my neighbors could’ve possibly stolen it, It only took me a few seconds to get downstairs. Skip the dishes refused me several times for both a refund AND redelivering my food. They claim I’ve had too many refunds. I’ve not had a refund for 3-4 years as I have only started using skip the dishes again in October 2024! I’ve only made 4 orders since as well with 0 refunds or redelivered. They are refusing for refunds that happened over 3 years ago! My skip account doesn’t even show the old orders anymore, that’s how long it has been. This is crazy and completely unfair. For a hamburger and a poutine I paid ** dollars and tipped * dollars for * ***** ** a driver to steal and skip the dishes is useless and refuses any actual help. Refunds from YEARS ago should NOT be valid. I’ve uploaded my conversation with customer service, my account showing the only 4 orders since 3-4 years ago and my order which shows in the notes for my driver to specifically deliver order to my door and to ring buzzer. The order also shows the driver didn’t take a photo of where they delivered it, ******* ********* **** ***** ***

  Business response

  05/11/2024

  Thank you for reaching out to us. We are disappointed to hear about your experience, please send us an email at Support@skipthedishes.com so that we can look further into this.
  
  
  

• Initial Complaint

  04/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Oct 27th 2024, 11:20am Missing Pizza Order & Refusal of Refund Dear SkipTheDishes Customer Support, I am reaching out to express my extreme frustration regarding my recent experience with your service. My pizza order was never delivered, yet I am being denied a refund on the grounds that I have supposedly exceeded my refund limit. This is unacceptable, as I have paid for a service I did not receive, and I expect to be refunded accordingly. As a loyal customer, I find it outrageous that SkipTheDishes would penalize me for something entirely out of my control. It is your responsibility to ensure the delivery of orders, and I should not bear the financial consequences of your service issues. I request an immediate review of this situation and a full refund for my missing order. Failure to address this matter adequately will leave me no choice but to escalate this complaint further. Thank you for your attention to this issue. Sincerely, ****** ***

  Business response

  05/11/2024

  Thank you for reaching out to us. We are disappointed to hear about your experience, please send us an email at Support@skipthedishes.com so that we can look further into this.
  
  
  

• Initial Complaint

  29/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Skip the dishes never delivered my food. When I tried to get his resolved on their online chat I was forcibly disconnected by the agent with no resolution. Also, the app did not let me contact the driver to find out what happened. I'm out over ** dollars. **** ** ********* *****. I will be doing a charge back on my **** if this does not get resolved.

  Business response

  31/10/2024

  Hello,
  
  Thank you for reaching out to Skip!
  
  We’re very disappointed to hear about your recent experience. We are always striving to provide the best service possible for our customers and would love the opportunity to make this situation right for you.
  
  We can confirm that a full refund was issued to your account in Skip Credits.
  We appreciate your feedback and we'll work to ensure this doesn't happen again. 
  If there’s anything else we can help with, please let us know.
  
  Best regards,
  The Skip Team

  Customer response

  31/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Ryan ******

• Initial Complaint

  29/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered through Skip the Dishes, on Sunday October 27th from ******** **** ******* **** ** ******. The order was placed at 8:52 PM. Cost of the entirety of the order with taxes and fees included, was ***** dollars. When the food arrived, I had received someone else's order, while a few items matched mine, a few... My Baconator combo, two large fries, and two nachos were not there. Instead I had recieved a cheeseburger and a baked potato, items I had not ordered at all. So now I was missing my food, and had something I couldn't eat as my own food was specifically without the ingredients in my new items. Not to mention the disparities in cost between a Baconator meal and a cheeseburger and baked potato. To begin with, I only asked for a refund for the Baconator combo and fries, knowing the odds of a full refund was practically nil from previous experience. I ended up sending Skip the Dishes customer service a picture of my erroneous items, proving I had the wrong order, asking for my refund, and I was denied. This is with the added proof of me reordering the missing items ***** * ******* ***** ********* *** ***** ***** ***** The denial answer I received back from Skip the Dishes simply acknowledged I've asked for too many refunds for their liking, and I was denied. They have picture proof, as well as the fact I REORDERED the missing items ten minutes later (Still had to eat) and yet they refuse to fix this obvious mistake. **** *** ********** ********** ******** *** **** ***** *** **** **** *** ** ******** **** **** **** ***** ******** **** ***** ** ** **** * **** ** ****** ******* ****** ***** ******* **** **** **** *** ***** ** ********* ********* *** **** ****** ****** **** **** **** *** ****** ******* ****** **** ****** ** *** * ****** *******   **** ***** * ******** **** ** ********** *** ** **** *** *********** *** ******** ** **** ***** *** *** *** * ****** *********** *** ********* ******** **** ** ********* ********* ******** **********

  Business response

  31/10/2024

  Hello,

  Thank you for reaching out to Skip!

  We're very disappointed to hear about your experience and we appreciate you bringing this to our attention. Can you please send us an email to ************************ so we can help look further into this for you?

  Thanks!
  The Skip Team

  Customer response

  31/10/2024

   
  Complaint: ********  
  I am rejecting this response because:

  As the previously attached files showed, I already reached out to exactly that customer support email and was completely rejected. 

  I fail to see how reaching out again would have a different outcome. Either they are giving me a refund because they accept what happened was wrong, and since they have my order number they're capable of doing so as they have the original credit card the order was made with, so they do not need me to reach out anywhere to fix this. 

  Or they reject it and refuse to fix this issue. Not this half measure. 

  Trying to pass things off to that customer support email which already rejected me and started this whole thing is not an answer, it's passing the buck. 

  The request was for a refund. This did not answer that. It's a simple question. They sent me the wrong order. They refused to fix it. So are they fixing it or not? 

  A request to contact customer support again is not fixing it. Unless they are adding a letter that I can attach to customer support that tells them to give me that refund...

  This answer was extremely unsatisfactory and still shows the business refuses to acknowledge that even with picture proof of a wrong order sent, they refused a refund and still do, because this answer in no way said they'd offer me one. 

  Sincerely,
  
  Mathias ********

  Business response

  05/11/2024

  Thank you for reaching out to us. We are disappointed to hear about your experience, please send us an email at ************************* so that we can look further into this.
  

  Customer response

  06/11/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  It's the exact same cookie cutter response as last time, literally nothing has changed. 

  Again, I've already reached out to that customer support email, and been rejected even with the proof I provided. The same proof I sent through BBB that they even now won't acknowledge just to send a bot message over and over. 

  The only message I'll accept is a refund. 

  Not bot messages that send me to a customer support who already has said they will never give me a refund no matter what, even with proof due to having asked for refunds before.  

  
  Sincerely,
  
  Mathias ********

  Business response

  14/11/2024

  ********* *********** ***** *** *** ***** ***** *** ******
   
  Thanks for reaching out! We’re disappointed to hear that your order wasn’t what you expected. It appears that Skip has consistently unmet your expectations and you’ve had a large number of requests for refunds. Due to this activity, we aren’t able to offer any reimbursement to any of your orders going forward.
   
  Best Regards

  Skip Team

• Initial Complaint

  28/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I've lived at my address ***** ** ** ****** for 6 years, in those years I've ordered from Skip tgehe dishes many times. Only twice has one of their drivers found my address. I put into the delivery instructions do not go down the alley I even message them to tell them. Every single time they go down the alley *** ** **** ** ******* ** **** **** ** **** ***** *******. Ive had to run after them in the rain, snow and when Ive been sick. Ive received alot of refunds but Ive wasted at least $**** over the years on orders I never received. Ive kept track of every order I never received. Ive had enough of this. ****** ** **** **** ******** ****** *** **** **** *** ** ***** ******* *** **** **** ** ******* ******* **** *** ****** ****** ****** *** **** ** ***

  
  ***** ***** ***** *** *** **** ***** * ********* ****** ****** * ******
  
  I was told because I've received so many refunds they wouldn't refund me. I shouldn't have to pay for food I didn't receive. This happens constantly where their drivers cant find my address. I write in the delivery notes not to go down the alley yet they constantly do and get lost. **** ** **** **** ** **** ***** ***** ******* *** **** ********** *** 

  Business response

  31/10/2024

  Hello,

  Thank you for reaching out to Skip!

  We're very disappointed to hear about your experience and would be happy to help look into this for you. 

  Can you please send us an email at support@skipthedishes.ca? We will gladly assist with your concern.

  Thanks!
  The Skip Team

  Customer response

  01/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will be waiting for skip rhe dishes reponse which Im hoping will be a full refund. 

  
  Sincerely,
  
  ******* *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩