191 Customer Reviews
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Review from AJ B
1 star13/11/2024
***** ********** **** * ***** **** ***** I purchased a bed from Ashley Furniture, and the entire experience has been a nightmare. When the bed was first delivered, it came with missing parts, and the installation was left incomplete. Once the missing parts arrived, I scheduled the installation, specifically requesting that they bring the necessary hardware. Yet, the technician showed up without it, claiming he had "no clue" about the hardware *** ****** **** ***** ** ******. After this, I contacted guest services, hoping they would expedite the installation considering I've been waiting over two weeks now. However, they offered zero assistance beyond ordering parts. The lack of responsibility and communication from both the technicians and customer service is shocking. ** ****** ******* *** ******* ********* *** ******** ******** * ***** ******** ****** ***** ********** **** *** **** **** **** ****** * *** **** ***** ***** ***** ******** *******. **** ***** * ****** ***** ***** ***** *** **** *** **** ** **** **** ******** ***** ******** * ********* ***********. Just ** * *** ******* **** ****** got a message from them that parts will take another 4 weeks to arrive. Such ******** service I never experienced in my life from any business. * **** ****** ** **** ** ********** **** **** ** *** *** ********* ********* *** **** ****** **** *** **********Review from Ramez A
1 star30/10/2024
Bad Customer service support, long response *** ** ***** **** ** ******* *** ********
Ashley Furniture HomeStore Response
31/10/2024
Hi, we’re so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************, or you can email us at **************************** Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.Review from Michael A
1 star07/10/2024
***** ***** **** **** **** ******* ******** ** *** *** ******* ** ***** ***** Purchased a dining set ***** ******** ****** ** *********** Needed to have it shipped / picked up near our home. Was told it would go to Barrie as this was their north most location (***). Took several calls to get them to have it on time..... picked the items up and stored them 2 weeks till move date. Found out the table was too wide so called to exchange for a smaller unit. The original items were never disturbed from packaging. Did not ask for a refund, merely to exchange for an alternate set. Was told rudely that Ashely does not exchange, refund or make any allowance for any form of return past the 48hr payment. **** ******** **** **** ** ********* ** **** *** *** **** We did not receive the items for 3 wks so...so sad too bad. ** ******** *** ****** ** **** ******** *** ** *** **** ***** ********Ashley Furniture HomeStore Response
09/10/2024
Hi, we’re so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************, or you can email us at ***************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.Review from Christina K
2 stars04/10/2024
Horrible product, company does not honour their extended warranty *** ** **** **** **** ** **** **** **** **** ********** ********Ashley Furniture HomeStore Response
09/10/2024
Hi, we’re so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************, or you can email us at ***************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.Review from Bobby C
5 stars28/09/2024
My wife and I initially visited the Ashely Store ** ******** ***l and really liked some of the furniture there* *** **** ******* **** *** ******* ****** *** ****** **** I ***** took the plunge and went along with our gut feeling based on our experience interacting with Sepideh Store sales associate and Michelle the store Manager, and I am glad we made that choice. The furniture sets for two bed room suites and living room sofa we selected came as scheduled, professionally assembled with great customer service and the items had no issues. Sepideh was wonderful and Michelle gave us some good deal on the overall price and care & warranty tips. - BobbyAshley Furniture HomeStore Response
09/10/2024
We appreciate your review. We are happy to hear about your experience. If we can serve you in the future, please contact us by texting ************, or you can email your info to ***************************Review from Ruby R
1 star19/09/2024
I bought 2 bed’s from Ashley they said I have 24 months to pay I find out from the financial company it only 12 months now being charged 36 percent interest can’t get a hold of anyone at Ashley to straighten it outAshley Furniture HomeStore Response
23/09/2024
Hi, we’re so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************, or you can email us at ***************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.Review from Darlene h
1 star12/08/2024
The customer service are rude. They don’t want to help you. Argumentative. They ****** my elder Dad off and now they won’t fix the problem. They tell me to phone the store, but the store won’t help me at all. So I phoned had Office. They can’t help me.. This is the worst company ever. * ****** **** **** ***** ** *** * ******* ******** ******* ** * **** ******. They don’t understand what I’m trying to say. *** * **** ** ***** ** **** ******* * ***** **** *** ** ***** ******** ** *******. It’s very frustrating. I never would’ve bought here. Had I known that this was gonna happen and I would’ve had these kind of problems.Ashley Furniture HomeStore Response
16/08/2024
Hi, we’re so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************* or you can email us at ***************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.Review from Dave S
1 star18/07/2024
We bought a sofa bed from them and within a month the frame was bending on the left side causing the bed to sink in (for reference, I weigh 190 pounds). We kept calling their "automated text services" to finally get someone to get out here to either fix it or replace it. Finally they ask us to take a picture of the damage component so they can order it. So we did and about a month later we got a text message response saying they've ordered it (wow thanks Ashley, finally, smh). Meanwhile, the couch sinking on the left side stressed the other side so springs started popping out on the right side. I hope they ordered the right parts to account for the new problem caused by the old problem. So I called their store to both get an update and to update them and they refused everything except for "we have to have the opportunity to fix it". So I questioned the length of time it takes and why I'm stuck with a broken sofa bed taking up my living room for over a month. Apparently it's not their problem. The guy even literally started interogating me on why I didn't call sooner. I had to explain that I don't have the means to discover metal fatigue in advance and have to just trust that Ashley uses quality materials. ** ****** **** ***** **** ** ** *** **** * ****** **** ** ***** ******** ****** *** *** ****** **** ******* ** **** ******** ***** *** ***************** ** **** *** **** **** ********* ** ***********Review from David S
1 star15/06/2024
I purchased a table which was damaged due to the delivery people scratching the table on the street. I called and filed a complaint. Ashley Furniture ****** refused to send a new table. They wanted to touch up the table. I did not pay for a scratch and sent item. I have called many times and the issue has never been resolved from November 2023.Ashley Furniture HomeStore Response
17/06/2024
I am so sorry to hear of your experience. If you could please email me at *********************, I will gladly see what I can do to help you.Review from Lance E
1 star14/06/2024
Ashley Furniture does not stand behind its products and has the worst customer service *********** First of all, they do not do exchanges on defective merchandise and all complaints must be done through the customer service department. The service representative (one in particular) was not very helpful or professional when we wanted to know the process to get the situation rectified. We were spoken to in a rude and derogatory manner on the numerous occasions that we called to file a complaint about a bedroom set that retailed for over $****. All we want is a repair on a bedside table or a straight exchange which would be more preferable as the table has more than one issue. We submitted all of the requested information as well as photos and a video but were surprised to hear back almost immediately that they saw nothing wrong with the product and closed the ticket for the complaint. We involved our credit card company to delay the payment until our complaint was dealt with in a good faith manner. The best thing to do is get your credit card company involved. This is what we did and it took awhile but the defective furniture was replaced. **** **** *** ******Ashley Furniture HomeStore Response
17/06/2024
I do apologize for the experience you had with your furniture. If you could please email me the name and phone number associated with the account I would gladly look into it for you. My email address is *********************.
Customer Review Rating
3.2/5stars
Average of 191 Customer Reviews
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