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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
14/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
***** *** *** I booked for my liner in my house last year and Randy told me it will be done in 2024 end of May so then I called them May they said oh they'll do it within 2 weeks but their 2 weeks never come. Finally they told me they'll be done in the middle of July when I called them in July, they told me they did not order a liner yet then I decided to cancel and then the owner called me. He told me if it's not done by August 15. He will return your money back ********** *** Ivan told me he can't finish by 15 so then finally, I decided to cancel but almost week they are not giving my money back . They are not answering me and I asked ********** *** he said he doesn't know so I just don't know the status it was canceled or still going on or getting my refund back or they continue. They're not telling me anything. They're just keep hanging me ** *** *** **** **** ** * ****** ***** *** **********
Business response
16/09/2024
Hi there,
This was handled with the store giving the customer a refund. To our knowledge this was taken care of awhile ago and there are no further issues.
Darrin
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.