Customer ReviewsforA.P.I. Alarm Inc.

Absolutely horrible company to deal with. They *** ******** **** ******* *** have been chasing us for money we never agreed to pay for years. T*** *** ** ******** ********* ** *** ******** ********** *** *** ** **** *** ** ******* ******* *** *** *********

***** ******* ***** We are long term customers, in 2020 we decided to upgrade our system so we can get rid of our land line which we only had for our alarm. After the upgrade - they attached our billing to our previous account with an old email - new email was given. After a few months I emailed the company (who by the way is EXTREMELY hard to get a hold of - by phone or email) to ask where our bill was. Months later, I emailed the rep we dealt with - no reply- Finally 2 years later we get a paper copy in our mail saying we owe over $1100!!!!!! This is THEIR error - not our, and they keep sending me the same invoice WITH finance charges included. During the summer, we had issues with the connectors lining up on our front door and our alarm would go off frequently while we were out of town. When my husband called to ask them to fix this, the person told him to look at fixing our house, not the alarm!! No one came to fix this and we were pretty much going without an alarm ever since. I KEEP GETTING INVOICES WITH FINANCE CHARGES AND THREATS TO TAKE US TO THE COLLECTION AGENCY! We have never had issues like this. No one is replying - this paper invoice came in the spring - called, emailed - nothing is being resolved! I asked if they can discontinue our services as we are 100% dissatisfied, got a reply saying we are on contract until 2025 and would be charged for the remaining time!! Charged for what - aren't even using the ***** ** **** alarm. ** ******* **** ********** ***** * *** ***** *** ** ****** ******** Extremely hard to pay a bill - which I am paying..my current invoices. Previous invoices - no!!!! I want answers!!!!!!

I was originally a long term customer of********** In recent years,**********in Winnipeg sold their residential business to API Alarms.

I called API on August 26 2021 and again to confirm info on September 21 (to cancel my service as I was moving to a new provider in October 2021. The employee at API indicated that I had to email them with this request. I had previously being invoiced for September through November 2021 (three months). I provided email on October 25, 2021 to cancel my service. Given one month remaining on my billing I was expecting a one month refund to my payment card.

NO refund was provided.

I contacted API by phone on Nov 8 to inquire about the status. I was only told when they responded by email on Dec 16 (not before) that there was a 30 day cancellation policy in place and that no refund was to be provided. I was also informed that this was stated in my contract with**********that was forwarded to them when they purchased the residential portion of the company.

I indicated as a long term customer of**********that I had no active contract in place. API indicated that a signed contract would have been forwarded to them from**********when the residential services was purchased by API. They indicated that a copy of this contract would be emailed to me. This was still unresolved in Dec 2021.

No contract was provided. In Dec 2021 and through to now I have had repeated requests for a resolution through email and to provide my contract including this current week. On each occasion all they did was indicate there was no refund and that it was in my contract, (of which they still have not been able to provide proof of, even though they say they have on file).

If a company is going to fall back on a contract to provide reasoning then they have to be prepared to provide supporting documentation, or else provide a 1/3 refund of the 3 month prepayment.

The continued correspondence from API which ignores all previous correspondence and requests is terrible. I have requested a copy of my signed contract on multiple occasions and this has not been ignored (Note I am confident I did not have an active contract with**********so this is probably why they cannot provide it....).

I was a long term customer with**********for 20 years and had exceptional service. *************************************************************** *************************************************************** *****************************
I expect a refund of 1/3 of my paid service which covers the month after i switched providers and provided request of cancellation.

I cannot get through to pay and when I do no one can help me be set up on their online portal, they don't know how is what I am told. When I did pay by credit card I was asked if I would like to keep it on file I said no. Well low and behold it was processed the next billing cycle without my permission. *************************************************** It was William I spoke to and since have left several messages with no return call. Also called and left messages with Tanya (supposedly his supervisor) and no return call either. I have also emailed. *************************************************************** ***************