ComplaintsforEcoheat Inc.
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Complaint Details
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Initial Complaint
02/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Sep.14/22 I received an email from Allstar Heating advising me that they were now the only local representative for ****** heat pumps and as a past EVO Heat customer they offered a special annual cleaning @ $199.99. In their response to my follow up email, they advised that ECO Heat was no longer in business but they would honour the warranty for parts on any registered unit. I then contacted ECO/******** Heating who confirmed that they no longer sell ****** products but that they still service the units. When asked about the honouring of the 12 year warranty they requested information regarding the pertaining model and serial numbers of my four units so that they may check into the warranty’s status. I replied with photos of each unit’s nameplate and included a letter from ECO Heat dated 2014/11/21 describing the warranty conditions which stated parts and labour were included. Atlantic’s response stated that 3 of the units have manufacturer’s parts only warranty until 11/21/26 while the other was not registered and thus it’s warranty expired 11/26/19. They also stated that since ECO Heat is no longer in business that the labour was no longer included unless it was provided through a third party named Prime and that they would check with them. They later confirmed that none of my units were registered with Prime. I therefore now have three units with warranty coverage for parts until 2026 and one unit with expired coverage. It would be my understanding that when a company is absorbed, that their liabilities are also absorbed. ECO Heat has applied for dissolution as noted in the Royal Gazette dated Aug.17/22 but this application is not effective until 60 days have passed. I therefore feel that my concerns regarding loss of full warranty coverage should be recognized by ******** at this time. It is my position that ******** Heating should honour the warranty as originally offered by ECO Heat and accepted by myself in 2014.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.