ComplaintsforP. Patterson Sales

• Initial Complaint

  30/06/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Where do I start? First off my 2021 mercury 60 hp outboard that’s been in the shop months since i bought it. Well its had 4 different pieces replaced including the bottom end and its still broken becuase they dont know how to fix it. The real reason why im here is Because the Manager from Patterson sales in Truro would not replaced the stolen items out of my locked gloved box. He said one of my employees left it open and someone must have come in the yard and stolen it… so after being disrespected by him he thinks that’s my fault and there’s nothing he can do. Stolen was my 1000 helix 7 g3n fish finder and my noco boost charger valued at 200. All i wanted was my items replaced and the warranty items on order shipped to my door as I will never do business with these crooks again. I have always been polite and have always got bad attitude from customer service asking when my boat will be done and then not having a valued answer. Im in talks with ctv as my family works for them and we are compiling information as we speak. 50 thousand dollar boat and they dont know how to fix it… worst service ive ever had with any company and I will make it my mission to make sure as many people as possible hear my story if this is not resolved

  Business response

  05/07/2022

  *****,

  We are very sorry to hear that items out of your boat we're stolen.  You dropped your boat off over the weekend when we were closed.  I've interviewed the staff and have witnesses that when we brought the boat in for warranty work the glove compartment was open and none of the staff were alone as my service scheduler and techs were both together with our yard foreman to bring it in.  Your dash was listed as a warranty item which is the only reason why we even checked the lock.  My staff did not take any of your items.  If you believe they were stolen out of the boat I would suggest you contact the authorities.  I offered to review cameras and interview staff and you told us where to go... and it was not what I would ever consider to be "Polite" and there are certainly more than one person who witnessed this as well as customers.  When you bring your boat in for work to be done, do not leave any valuables.  There was no need for you to leave any of these items in your boat.  Patterson's as a company has cameras on every corner / has nightly security but we are not liable unless we actually caused the harm.  In this cause all you did was accuse us of stealing.  I have trustworthy men in my back shop and all their stories check out. We never saw the items that apparently went missing.

  You never bought the boat from this location, but we have been working with Mercury to correct your issues.  Mercury has a full report on your engine so please call them if you feel we have not done our part.  Diagnostics and parts can take some time but there are steps for the dealership to follow.  Any time we've received a part we've had it back in the water in a very timely manner to correct any issues.

   

  In talking to other Patterson locations and reviewing your "polite" emails within the company as a whole, we are more than happy to ship you your remaining warranty items and you can have them installed elsewhere.  The emails which I won't share at this time unless this case is taken further are not polite but are direct threats in my opinion.  After reading the emails and watching how you conducted yourself at my locations, both staff and customers feel very uncomfortable.  I will be respecting their wishes and at this time ask that you take your boat elsewhere for the warranty work.  If you need a list of dealers we will provide you one.  I'll don't wish to go any further with this claim but if I have to I will be reporting the threating emails our company has received and also putting a ban on your entering our location. 

   

  For the BBB.... are we able to not post names from who this email came from?  I do not want anyone signaled out due to safety reasons.

   

   

  Business response

  06/07/2022

  *****,

   

  Please take this email as documentation that your parts will be shipped to you when received at our head location.  Please confirm the address you would like your parts shipped to so there are no mistakes.

  We will be issuing a check 2 hours of labor to cover the cost of the install (should take no longer than one hour) and you can take to any marine dealer that will take on the service in your local area to save to the travel.  Keep your receipt in case you ever have an issue in the future that shows you had it done by a certified marine dealer.

   

  Confirm address, and we will ship parts when received as well as the cheque to complete the work and we'll consider this claim settled. 

   

  Customer response

  06/07/2022

   I am rejecting this response because:
  
  1** ********* ***** ************ ** *** ***

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩