ComplaintsforSimcoe Building Centre
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Complaint Details
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Initial Complaint
07/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased vinyl flooring from Simcoe Builder May 2019. We had a contractor install the flooring. I went into the store and spoke with one of the design team, March 2021.The flooring has cracked and there are pieces of the flooring that have come out, leaving holes. They told me I had to contact the rep of the manufacturing company (******** ******** ********). . I have done that. I have submitted a complaint for ******** ******** ******** . My husband and I went into Simcoe builder October 3/2021 to speak in person instead of the emailing back and forth. I was told that they have been waiting for a response from the rep from the flooring company. Patrick is the supervisor of the design loft at Simcoe Builder. I told him that my mom had almost fallen twice. He said he would come out and take more pictures and look at the floor. He came out to look at the floor thanksgiving weekend. I emailed asking what is going on with the flooring issue and the response was that they were waiting for the rep to get back to them. I called and left a message for Patrick Nov. 17/21 and I have not heard back from him. I have called and left 2 messages for Matt G. who is the director of Simcoe Builder. No one seems to wants to take responsibility for the flooring. Simcoe Builder sold us the flooring , telling us there was a 20 year warranty on the flooring. I don't think Flooring should fall apart after 2 years. This has dragged out long enough. I feel it is a hazard and I am afraid that someone is going to trip and fall because of the spaces that have been left in the floor from the flooring cracking and coming apart. I hope you will be able to help us with this problem Thank you for your time. Sincerely, ****** *********Customer response
03/03/2022
***Document Attached***
See Attachment/File: attachments 2.zipCustomer response
03/03/2022
***Document Attached***
See Attachment/File: attachments 2.zip
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.