Business ProfileforCogeco Connexion

Date of calls: 2024-10-07 - original purpose of call was to transfer my services between addresses for an upcoming move and to check to ensure I was getting the best possible rate. Was told I would have to speak with “loyalty” department. Called 2 separate times and each time wait time was stated to be 45 min, first time I was unable to wait and called back later. I called back later and instead of waiting 45 min I waited nearly 90 min to speak with someone. By that point I had decided to cancel my services *** ** ** * *********** ** *** **** **** *** ***** ********* *** ****** ******** * **** *********** ******. I was offered a promotional rate in an effort to retain me, which I declined, and then was told I would be required to pay a $75 cancellation fee. ** ******** **** *** ** ***** **** **** *** ******* ****** ** **** **** ***** ******* ******* ********** ********. I transferred my services for now but would ultimately like to move to a competitor without being penalized for wanting to leave ******* **** ******** * ***** ************ ***** ** *******. * **** ** ** ***** **** ** ********* ** *** ***** *** ** *** ***** * ***** ***** **** **** *** ********* *** ****** ***** **** ** ** ******** **** ** ** ***** ****** ******* ***** ********** *** ************