Customer ReviewsforCogeco Connexion

Agreed to change all services home phone, internet, TV to Cogeco only to find afterwards they were going to hang overhead wiring. I've had underground fiber-optic for four years and would not go back to the **** pole wire and subsequent in-house re-wire. Phoned to cancel PRIOR to installation date and was told I had to speak to LOYALTY group who in turn via recorded message informed me " due to higher than normal communication traffic all agents were busy and they would return my call in THREE DAYS"!!!!! I did not sign a contract with them and will not allow installer on property. Full stop. They push for a quick install date ******* **** ***** **** ***** ********* ** ** ***** **** ****** **** *** ****** ** **** ** ******* ******* ********* ***** ***** ** **** Very pushy *** ************ business practice.

Yesterday I had a technician who was to come to my house between 8and5 it was a no show no phone call no nothing. I only found out at 510pm they weren’t coming and without notifying me rescheduled me for today I am now on my 12th hour of waiting for a technician which no one can give you an idea where on the technicians list for the day I am I have made two attempts for help with no success * **** **** ** ***** ******** ** ****** ******** *** * ***** **** ***** *** ** *** ** *** ************* *** ******* they were to come yesterday due to internet issues I had to schedule for tomorrow. ** **** *** ****** *** **** ** **** ******* ****** * ***** **** ***** ** ***** ******** ** *** ****** ********** Now today I can’t do my job again because I am being held prisoner in my home by cogeco’s 8to5 window my phone is starting to grow roots to my hand from carrying it. * ** ******* ********* **** I have so far waited 12 hours for the technician and if they don’t come until 5pm it will be 16 hours . I should be able to know what time they are coming so I can do my job or run my errands ** * ***** **** ******* *** ****** ** *** ************** Only with them 9 months and am going to leave ********** **********

they are taking extra amount of payment than what they should recieve.

***** ** ********* Have had it for about 4 months and 3 tech visits and all equipment has been changed and one line repaired. Remote and tv always freezes. Fast forward and rewind don't work. TV randomly turns off. Now new one where my phone won't connect to wifi and has been using my data instead which I know have to pay for as I didn't realize this was happening till I got a warning. Cogeco trying to say my phone isn't compatible maybe with 5G. It's an android and it's only 1 yr old and up to date and both ******** and ***** say that it is compatible and that it's my internet service is the problem. My phone's wifi works anywhere else. My son also says his ****** tries to first connect to his data as well briefly then switches over. Now they're coming out a fourth time to look and say it might be chargeable but at the same time there's a signal issue which they said the other four times they've come out. They said they can't put my old service back but also can't seem to fix the new one and they will charge for cancellation of services they can't seem to provide. Contstantly resetting the box and nothing improves. ***** *** ****** *** **** ***** ** ********* ** ** ****** ** *****

Unsafe internet service. They throw ******** into collection. They charge "in advance" for usage that you never get to enjoy. ***** ****** **** *** *** **** ******** *********** ******* I just had internet services with them and suddenly they automatically hook to your phone to trace you. ***** ****** *** *** * ****** *** ********