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Find a Location

HostPapa Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • HostPapa Inc

      102 - 5063 North Service Road Burlington, ON L7L 5H6

      BBB Accredited Business
    • Host Papa, Inc.

      1623 Military Road #1013 Niagara Falls, NY 14304

    • HostPapa Inc

      1623 Military Road #1013 Niagara Falls, NY 14304

    Business ProfileforHostPapa Inc

    Web Hosting
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.73/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    22 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 13/8/2010

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    HostPapa offers enterprise-grade solutions to small business owners worldwide in a one-stop-shop, including WordPress, VPS, & shared web hosting; domains; security products; & email/office productivity suites (incl. Microsoft 365, Google Workspace).

    Business Details

    This is a multi-location business.

    Find a Location

    HostPapa Inc has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • HostPapa Inc

        102 - 5063 North Service Road Burlington, ON L7L 5H6

        BBB Accredited Business
      • Host Papa, Inc.

        1623 Military Road #1013 Niagara Falls, NY 14304

      • HostPapa Inc

        1623 Military Road #1013 Niagara Falls, NY 14304

      Headquarters
      102 - 5063 North Service Road, Burlington, ON L7L 5H6
      BBB File Opened:
      10/8/2011
      Years in Business:
      17
      Business Started:
      1/1/2007
      Accredited Since:
      13/8/2010
      Type of Entity:
      Corporation
      Business Management
      • Mr. Jamie Opalchuk, CEO
      • Mrs. Josey Devereaux, Controller
      Contact Information

      Principal

      • Mr. Jamie Opalchuk, CEO

      Customer Contact

      • Mr. Jamie Opalchuk, CEO
      • Mrs. Josey Devereaux, Controller
      Additional Contact Information

      Fax Numbers

      • (905) 319-9373
        Primary Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      22 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Paula M

      1 star

      22/11/2024

      HostPapa determined that a critical fix was necessary that will potentially take down accounts during normal business hours. Instead of doing this critical fix on a weekend or overnight, they are doing this during normal business hours. I understand it's critical, but this will potentially render a charity that provides critical assistance right before a major holiday. They had no sympathy and were unwilling to assist me. My client may be rendered unable to process clients and provide much needed help for the upcoming holiday. If I could move my accounts and test them before the fix, I absolutely would.

      HostPapa Inc Response

      28/11/2024

      Hello *****, Thank you for reaching out and sharing your perspective on the recent maintenance. We understand the significance of your organization's mission, particularly during high-demand periods, and sincerely value the essential services you provide. The maintenance was an integral step in enhancing the robustness and security of our services, aimed at ensuring greater reliability and a more seamless experience in the future. While the timing was fixed based on critical technical considerations, our goal was to minimize potential disruptions and safeguard against future concerns. We are keen to address any challenges that may have arisen and are available to lend our expertise to mitigate any inconvenience caused. Thank you once again for your feedback. We look forward to continuing to work together and supporting your vital efforts moving forward. Have a great day ahead, *****! Nicolae Customer Happiness Manager HostPapa Inc.

      Local BBB

      BBB Serving Central Ontario

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