Complaintsfor401 Auto RV Canada Inc.

• Initial Complaint

  12/07/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I was approved 3 weeks ago for a car 2016 ******* ****** hatchback, I have called both the service manager who sold me the car, and his supervisor, they both fail to contact me. I put $500 down, and I still have not received my car. I'm getting nowhere with this company. I was told my car would be ready July 4th and 5th we are now July 11th. I was dealing with Ali F. from the kanata location. I missed 2 weeks of work because this company promised me a car and I did not get it.

  

  Business response

  25/07/2022

  Business Response /* (1000, 5, 2022/07/22) */ Thank you BBB for bringing this concern to our attention. We sincerely apologize for the delay in getting this valued client their vehicle. We very much appreciate the patience our client showed in receiving her vehicle. If we are able to assist her further in any way, we would encourage her to reach out to ************@*******.ca. Consumer Response /* (2000, 7, 2022/07/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Car received 4 weeks later.

• Initial Complaint

  07/07/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  July 2 2022 I signed a purchase agreement that was higher than the price I agreed upon and I cannot afford the payments. I never took possession of the trailer or paid anything down. They refuse to let me back out of the deal they pushed me in to. I also lost my job on Monday and this payment will destroy me. Might as well shoot me in the head.

  

  Business response

  22/07/2022

  Business Response /* (1000, 11, 2022/07/22) */ Thank you BBB for bringing this to our attention. The client and our company were able to mutually resolve this dispute and as such the client notified us he recinded this concern with the BBB. Our sincere apologies for the delay in responding. We wish the client the best in the future and are happy to assist him should he need in the future. Consumer Response /* (2000, 14, 2022/07/22) */ I have resolved the matter with the company and no further action is needed. Tha k you so much for your help. ********* *********

• Initial Complaint

  01/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a vehicle from 401 Auto on upper James in Hamilton on, I purchased a (****************** for $43,000 with approximately 103,000km) I bought the extended warranty for an extra 40,000km that was $2500. 5 months and 1 week after I bought the vehicle the timing chain on my vehicle went and I took it back to 401 auto and the told me that there was shavings in the oil and I need a new engine. Since I purchased the extended warranty I contacted to warranty company and the asked to see proof of regular maintenance on the car (oil changes) which beer all up to date and on time! The warranty company said they would honour the warranty up to $2500. I found an engine for $5300 and informed the service manager (Giovanni C.) at 401 auto of this! He informed me that I would have to pay $2800 for the rest of the engine and $5200 for labour! After hearing this I spoke with the sale manager (Terence S.) and asked if I could trade the car in "as is" for a vehicle that actually works! On Friday May 27th 2022 he told me that he would look for a vehicle for me and get back to me! He never contacted me. On Monday May 30th 2022 I sent him an email asking if he had found anything for me! He then told me that the vehicle I purchase was now worth $17,000 "as is" after paying $43,000 for it 5 months and 1 week ago! Now they want me to pay another $8000 to fix an issue that was no fault of my own as well as being covered under the warranty that I paid $2500 for!*********************! Can someone help me!

  

  Business response

  10/06/2022

  Business Response /* (1000, 5, 2022/06/02) */ Thank you BBB for bringing this concern to our attention. We have investigated this matter and found that some misunderstandings regarding the clients concerns. The purchase price that the client lists above is inaccurate. The price listed in the complaint includes the addition of GAP insurance, extended service contract, adminisstrative fees, taxes and negative equity that needed to be paid out on the clients traded in vehicle. The actual purchase price of the clients vehicle is close to $15,000 less than what the client believes it to be. We would be more than happy to discuss the bill of sale directly with the client so they have a clear understanding of actual purchase price. To address the labour amount, the quote provided to the client for labour was less than half of what was stated in the complaint. We are unsure where that confusion came in but are happy to discuss and clarify with the client. The engine that was sourced by the client was located in the USA, so the conversion and import costs would be well in excess of the price he secured unfortunately. We have sourced an alternative engine for the repair. We did confirm that the extended service provider did approve coverage as per the terms of the contract, so we are happy that the repair bill will partially be covered. Our sales team did make every effort to extend the best trade value possible given the current condition of the clients vehicle, and will continue to do the best they can to source a new vehicle that may suit the clients budget, credit approval and needs. Alternatively should they wish to proceed with the repair of their current vehicle, we would like to extend a 20% discount to the customer pay portion of the parts and labour in an effort to reduce their overall financial burden for the repair. Unfortutunately we have no way of predicting future breakdowns of vehicles we sell but do understand that these unforeseen costs can be stressful. Please ask the client to reach out to us directly at ************@*******.ca so we can assist further. Thank you. Consumer Response /* (3000, 7, 2022/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) As the price of the vehicle may have been off. I am still in debt for a lemon they sold me. This is the first time they have mentioned an alternative engine and the price quoted to me was by their service manager Giovanni. He told me I had to come up with "$8000 out of my pocket"( the difference for the engine and labour) even though the engine failing was no fault of my own! Paying for the difference for the engine is not the problem. The issue was the price of labour quoted to me. Why should I have to pay for labour to repair an engine that failed 5 months after I purchased the vehicle. This is extremely frustrating when I purchased an extended warranty as well! I didn't go over the required kilometres I got all the oil changes done on time! Last week I received an email from Terrance and he said unfortunately they couldn't find me a vehicle! ************. This is my second vehicle from 401. my daughter got her vehicle here, my son and a few friends, all through me! This experience is unfortunate. Why would I want another vehicle from them after this? I want my vehicle fixed at a reasonable price after that I will not be a repeat customer! Business Response /* (4000, 9, 2022/06/06) */ Thank you BBB for the follow up from this client. As previously stated we do not have the ability to predict future mechanical breakdowns on vehicles or the associated costs to repair. We will stand by our offer for 20% off of parts and labor. We stand by to assist the client, but otherwise consider this matter closed, as there is nothing more we are able to offer. Consumer Response /* (2000, 11, 2022/06/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the resolution only because that's all I'm going to get at this point!

• Initial Complaint

  10/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Got 2017 ******************** from 401 auto and have had nothing but problems with it since purchased have tried contacting someone from 401 auto but nobody wants to get back to me. Payed $58,000 still owing $29,000 haven't been able to drive it for the last 3 month due to Engine problems. Replaced MAF at ****** for $945 plus a timing chain and sliders at $510. I keep making payments of $350 bi weekly for a scrap vehicle. What ate my options here can I tow car back tell them to keep it? Thanks

  

  Business response

  23/05/2022

  Business Response /* (1000, 5, 2022/05/10) */ Contact Name and Title: Dawn C., Customer Care Contact Phone: 5196504771ext *** Contact Email: **********@*******.ca THank you BBB for bringing this to our attention. We are unsure which of our locations the client has tried to reach out to but would be mroe than happy to coordinate a service appointment for him. If he can email us more information to *************@********ca that would be very helpful.

• Initial Complaint

  04/05/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On Febuary 15/2022 I signed a bill of sale with CampMart Rv London located at 940 Wharncliffe Rd S, London for a **** *********** ********* Park Model Trailer. I was told that the expected delivery date would be as early as late March but likely early April/2022. In order to try to protect myself I asked for a delivery date to be added to the bill of sale and agreed with Annette T. and Chris P. on April 30 as they were confident the Unit would arrive late March or early April/2022. On or about March 28,29 2022 Annette T. did contact me and say that the unit was in fact being shipped and that management has told her that I now need to pay in full for the Unit if want to secure the unit as mine. This was all done even though I had given CampMart $2500 on or about February 15/2022(exact date can be confirmed through bank records). I was told by Annette T. that the deposit would secure me the next incoming Unit, which was the *********. I do not understand why CampMart took a deposit from me to secure an incoming Unit and then contact me asking for payment in full to secure the unit, which I was told was being shipped, and in fact it was not and at the present time is in Indiana, U.S.A waiting for several appliances to be installed. I have been given 2 different bill of sales by CampMart where information has been removed, and that information is regarding the delivery date of April 30/2022. Further more, The Terms of Settlement section is not the same on both bills of sale and further explanation/investigation needs to be given. I feel I have been deceived into paying for this Unit in full well before I should have. The Unit should have been in possession of CampMart in order to receive payment in full.

  

  Business response

  11/05/2022

  Business Response /* (1000, 6, 2022/05/06) */ Thank you BBB for bringing this matter to our attention. We have been in contact with the client to discuss the manufacturer delay for his trailer and come to a full resolution with the client. We look forward to getting him out camping! Consumer Response /* (2000, 8, 2022/05/05) */ I wish to cancel this complaint. I have reached a deal with the business

• Initial Complaint

  03/05/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Purchased a vehicle from 401 auto, located in london, 2 weeks ago. My first payment for my new vehicle, comes out of my bank to.orrow, and I've yet to see the vehicle. I was told last Monday, car was going to safety and detail. Tuesday, I was told it was going to safety. Thursday I was told it was in for detail, and Thursday evening, I was told it was waiting for a windshield. Friday, I waited the day, as the vehicle was apparently again in for detail.

  

  Business response

  06/05/2022

  Business Response /* (1000, 5, 2022/05/06) */ Contact Name and Title: Dawn C., Customer Care Contact Phone: 15196504771 ext *** Contact Email: **********@*******.ca Good afternoon BBB! Thank you for bringing this concern to our attention. We have been in contact with this client, and he is now happily driving his new vehicle! We are confident he is now a happy and satisfied client, and we very much appreciate the ******** and understanding he showed while we worked through the unexpected delay in getting him his vehicle. Consumer Response /* (3000, 12, 2022/05/25) */ Vehicle was eventually delivered. Upon delivery, took the vehicle for a short ride to the store, and upon return home, a message was sent to dawn, stating a loud noise coming from the front end. I told her I'll monitor it, she told me to let her know if it continues. The following day, I took the vehicle onto the 402, but almost immediately pulled off, definite issues in the front end. Monday, I informed dawn. Dawn put me in touch with sanbir, assumed service Manager. Had several conversations, email and voice, finally had the vehicle picked up from our home may 24. Received a phone call later that day, he telling me his tech can't find anything, asked when the noise actually happens. I explained again. Today, approx 558 pm, sent a message, very cordial, just asking for an update. Received a call back from him, telling me his tech can't find anything, says he actually went out with the tech. Told me, he can bring me the car, and I can drive back to London, to show his tech what's wrong. Told him keep the car, my lawyer is now involved. So no, case is not closed. At thus point, no desire for resolution, aside from having my truck back!! At least, that was safe. Business Response /* (4000, 14, 2022/05/27) */ Thank you BBB for sending this update. As stated by the client, our technicians were unable to replicate the concern on the vehicle but offered to have a third party mechanic look at vehicle for the clients peace of mind. We stand by to assist as we can.

• Initial Complaint

  20/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I contacted 401 auto - London to see about trading my 2018 *************************** for a truck. I was set up with Asaad, who eventually quit his position after telling me that he would be delivering the 2019 ************** to me on April 13, 2022. The day I was supposed to receive it, I never recieved any phone call or text message letting me know the truck wouldn't be coming and then I found out that the truck was not only not coming but that I would be responsible for paying for a loan payment on a vehicle that I 1, never recieved, 2, have never seen in person, and 3, they ended up somehow cancelling the deal but not cancelling the payment? Now I owe $432 to my current loan company, plus $342 to the loan company that the truck was accepted by. Along with NSF fees from all of this equalling out to $180 for the NFS's from the 2 transactions. Approximately $45 per transaction that's been declined. Also Asaad while working on my file ran my co signers credit through 14 different banks when she had excellent credit and didn't need to have that done. Any person with a brain could have found a bank to accept her without an issue. And she was the sole loan holder. Now we can't even get approved at another dealership because of what 401 auto has done to my friends credit.

  

  Business response

  17/05/2022

  Business Response /* (1000, 5, 2022/04/29) */ Thank you BBB for bringing this concern to our attention. We have been in touch with the client to discuss the concerns and confusion surrounding this transaction. Although we cannot get into specifics surrounding transactions, in this case there does seem to be some misunderstandings that we have explained to the client which we are confident will clear up their concerns. Consumer Response /* (3000, 7, 2022/04/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was charged for the deal that never went through. The loan company **** pulled $341 and change out of my account and caused me an NSF fee and caused my current car payment to bounce. I want to be reimbursed for the NSF fees in the amount of $90 Business Response /* (4000, 9, 2022/05/03) */ Thank you BBB for forwarding this follow up. As we stated we have reached out to the client and encourage them to contact us back at ************@*******.ca.

• Initial Complaint

  22/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My fiancé and I went into 401 auto financing on March 4, 2022 talk to a salesman to see if we can get a vehicle he did a credit check saying I needed a cosigner then he came back after I gave him a cosigner saying that the cosigner would be the main name on the loan all we needed to do was have a cosigner signed and that we could have it switched within a couple months after owning the vehicle so the cosigner signed for the vehicle as a main owner but the ownership would be in my name and the cosigners name and we asked for the banking information to come out of my account not the cosigners account and they did not listen to us and is taking the payment out of the cosigners account instead of the account that we asked him to have as a main account and we have not received the vehicle before making our first payment and they cannot give us a detailed time on when the vehicle should arrive

  

  Business response

  25/03/2022

  Business Response /* (1000, 5, 2022/03/23) */ Contact Name and Title: Dawn Crowe, Customer Care Contact Phone: 15196504771 Contact Email: **********@*******.ca Thank you BBB for bringing this concern to our attention. We have been in contact with our valued clients to discuss their concerns and the unforeseen delay in getting them their vehicle due to a repair needed that was discovered during the saftey of the vehicle. We understand this was an inconvienience to the clients and apologize for that. This issue has now been resolved, and it is our hope that we can assist these folks in the future. Consumer Response /* (2000, 7, 2022/03/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  21/12/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Hi. I am in an emergency search for a vehicle and *** has been ***** to me and playing games with me for a month. Knowing itx an emergency. I called after two weeks of waiting and they said itscnull and the vehicle was Ottawa. So I cried and they finally got it to Cambridge. Now they aren't sending my loan company the info they need for me to get the car. I was promised 5 to 7 different delivery dates

  

  Business response

  18/01/2022

  Business Response /* (1000, 5, 2022/01/17) */ Thank you BBB for bringing this situation to our attention. While we made every effort to get the client their vehicle in a timely manner there was an hold up that was out of our control with paperwork. Unfortunately we were unable to meet the clients needed deadline and the deal was cancelled. We hope to earn this clients business in the future and wish them well. Consumer Response /* (3000, 7, 2022/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) They made me lose a month pay fooling around. I had to close the account they started ignoring me

• Initial Complaint

  21/12/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased my 2015 ********* from them October 12, 2021. The vehicle was supposed to be ready within 48 hours, then was pushed to a week, then it became 3 weeks. I needed a vehicle sooner which they said they would take care of a rental for me. Instead they made me get the rental which was only supposed to be for 3 days and they would reimburse me the money when I provided the invoice (which I did) 10 days later because the vehicle was not ready for 10 extra days (total of 3 weeks). There weren't any updates, I had to reach out to Martin S. who rarely ever responded and was extremely unprofessional. They did not reimburse me the $993 that I paid out of pocket for the rental. When I received the car the radio and back up camera screen did not work at all which I was informed that it was working when they got the car. However, they told me to have it looked at, at ** and they would reimburse me the cost for that which was $152. ** notified me that the radio was unplugged because when they plugged it back in it read an error code. It's been a month with no reimbursement, martin S. claims he transferred me the funds which were never received and claims he's picking the car up on the 15th to have the radio fixed but now claims he is on vacation until the 16th. The dealership aside from their receptionist has given my family and I nothing but ******** issues, ************************************************************************************************************************************************************************************************************************************************ Something needs to be done, we've been so patient.

  

  Business response

  12/04/2022

  Business Response /* (1000, 5, 2021/12/21) */ Contact Name and Title: Dawn C., Customer Care Contact Phone: 5196504771 ext *** Contact Email: **********@*******.ca Thank you BBB for bringing this matter to our attention. In the time since this concern was sent to you, we had discovered that the reimbursement checks were being sent to a previous address of the customer. We immediately reissued a check and couriered it to the proper address for the customers. It has now been received by them, and we are confident that the concern has now been rectified, however encourage the clients to reach out directly should they have outstanding concerns. We offer our sincere apologies to the clients for the inconvenience they experienced.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩