ComplaintsforWSC Survival School
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Complaint Details
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Initial Complaint
08/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On July 8th, I booked two spots for a survival course with WSC (Transaction id / Order Numbers: *********************** **********************) for $79 each, for a total of $158 CAD. I received 4 emails (WSC and ****** Receipts attached), none of which include instructions for where to go or what to bring. I also booked a single spot on a course for July 10th, but was sent instructions on where to meet for that course after not being able to join the one July 9th (See Second Request for a Refund)On July 9th at 9:59, we arrived near the event (See **** receipt), but were dropped off on the wrong side of ****** *******. Being unfamiliar with the campus, we immediately tried to contact WSC and the event organizer through the phone numbers and emails provided so we could get some help finding the course **** ***** ***** *** ****** ******** ** **** ** ***** ******. No one answered either phone numbers provided, and the emails were never responded to. We finally spoke to someone from WSC, they said the group had left, and there was no way to contact them for us to meet the group.I requested a refund that evening, but was told they would only do a raincheck, and we could attend a different event instead. Unfortunately, they don't have any other events we are able to attend, which is why we requested a refund. On July 11th, I spoke to ***** *****, who confirmed we should have received an instruction document for the event (*** ********** ********* ******* *** ******* ********** *** *** *** ******* **** *** *** **** **** *****). He told me he'd look into this and to follow up by email (*** ******* *** ** ******)After hearing nothing for a week, on July 18th, I called again, only to be told by ***** "they don't have a refund policy, and have no intention of making one" before hanging up on me. I sent a final request for a refund, *** **** * ****** ********* ** ********** **** *** ******* ** ***** *** ********* **** **** **** ********* ** ** *** ****Business response
09/08/2022
Hello,
We had 15 students attend that course. For his own reasons, he couldn't locate us, and we offered a raincheck replacement course. He declined the raincheck offer, and continued harrowing us, ***** ***** *** *** **** ******** ** *** ********** *******.
Thanks,
***** *****, Owner WSC Survival School Inc.Customer response
10/08/2022
Complaint: ********Hello,
First off, thank you BBB for your assistance in this matter!
I am rejecting this response because:
As I mentioned in my initial complaint, I am unable to attend any of the very limited other courses offered by WSC Survival School this year, so I am unable to accept the offered rain check. This is why I have requested a refund.
The business owner verbally confirmed on the phone after the event that I should have received an instruction document outlining how to attend the event, but I never received it. Despite this, I made every reasonable effort to attempt to attend the event I had paid for. No one answered the phone number provided, and no one responded to email attempts for assistance meeting the group. If they had provided a way to contact the event organizer and meet with the group, this all could have been avoided, but as they did not, I was unable to locate the group, and therefore I am seeking a refund.
Further, I have shared records of all contact (phone calls, emails) I have had with the business owner, none of which constitute harassment or threats. I have had no contact with them since July 18th, 2022 where I was following up on the issue at the business owners request. The business owners' claims of harassment are baseless, and they are using police threats in an attempt to intimidate me out of pursuing a refund. I have respected their desire to have no further direct contact from me, and this is why I have escalated this issue to the ****** ******** ******.
Sincerely,
****** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.