ComplaintsforHall Of Fame Grading

• Initial Complaint

  02/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I paid for an autograph authentication. I have recipient no correspondence back after several emails. No one will return my call. I received no service and asked for a refund.

• Initial Complaint

  30/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been waiting for my hockeys to get grading over a year with no further response from hofg.

• Initial Complaint

  30/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Submitted 15 collector cards for a 90 day grading turn around in Jan. 2023. After now 9 months I do not have the cards back nor can I get a response to multiple emails and voice mails. I have requested the cards be returned ungraded at this point and issued a full refund. Without any response/acknowledgement from the company I do know of any other recourse to get action regarding my order.

• Initial Complaint

  03/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I paid $625 for my cards to get graded. I ordered the 90 day grading service in march qnd was informed that my cards would be returned in august. It is now october and I still haven't received my cards. Nobody from this company has sent my any updates regarding my cards. I never get replys when I email them. I still have all the emails confirming what cards I sent in and how much I paid for them.

• Initial Complaint

  28/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Sent 3 sport cards to be graded in Jan 2023, on a 30 business day promotion turnaround time. Once the card made it to vendor I contacted to make sure they received them and they confirmed that they did. I sent the card registered mail. For weeks and months when I would contact to ask when my order would be done there was no response and the phone number was not in working order. I paid 82.80 for the service on top of not getting my cards back. The cards in question were a ****** ****** ******, ****** ******* ******, and a ******* ***** ****** which are worth at least 100 each. I finally contacted them again almost 2 months ago on May 1 and stated if I do not hear back from you with in 2 days I will be contacting the BBB. 2 days later by email they contacted me to say that they are backlogged and are hoping to have someone hired soon to help with the orders and that they would be in contact about my order soon. Almost 2 months later and more questions from me without any response from them again and so this is why I am contacting you today. I am sure I am not the only one either. **** ********

• Initial Complaint

  04/05/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  December 26 2022 I placed an order to graded my hockey cards the option I paid for. was 30 working days today May 4 2023 And still I do not get them back try calling Answering machine never a call back trying Email always excuses we are back loaded Too many orders all kinds of excuses,so I Asked for my cards back no response I paid 175.00$ is there something you can help me with

  Business response

  10/05/2023

  Sports Cards Grading Service. We received his card, inspected and labeled them.
  You can clearly see that we have done the work. 

  
  We have attached the labels as well as the completed ***** Spreadsheet with labels/grades on it here:
  
  https://****************************************************************************
  
  This is another attempt to get services for free. Please pay for your service 

  This customer has been ********** us the second is order was in our system stating that he had no patience and needed them done ASAP ahead of other customers waiting.

  We work by delivering orders the way they come in.
  our site also clearly stipulates in the terms and conditions that once service is started, there is no refund.

  You agreed to those terms the second you signed the checkout form, the link and file for terms is right there.

  Customer response

  10/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  First of all I don’t want nothing

  free I asked my cards back  without them being graded

  and the first email I sent them was mid February when they said that they would be ready so I never ******** nobody

  most important is that I paid for a 

  30 business day plan so if they can not deliver why not say it .

  it’s been almost 5 months and still I don’t know when I will get

  my cards back
  Sincerely,
  
  ******** ********

  Business response

  10/05/2023

  Well your order is done and you paid for it.

  Everyone in the industry is backlogged and it is clearly mentioned on the website that we have backlog and that orders will be done when we can.

  You knew that, you paid for a service and you received the service.

  Now, you have retracted your payment from the credit card, and we have not been paid for our service. This needs to be paid for and we will return your cards, graded as they have been done.

  We will not pay out of our own pocket to pay our employee who graded your cards and to pay for sending the cards back to you.

  Thanks for understanding, let me know when you reverse the chargeback on your card, 

  Good day

  The Hall Of Fame Grading Team

  Customer response

  10/05/2023

  
  Better Business Bureau:
  I will contact my bank now and my cards are ready I want them soon
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  18/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Issue: Failure to deliver paid service/promotion as advertised & Failure to cancel service / issue refund Below is a summary of events as they occurred: November 11, 2021 paid for advertised service $246- Paid for a promotional offer that guaranteed certifying 10 sport - value of the cards in the marek it's approx. $8000 to $10000 CAD - cards within 30 days for a cost of $200 plus $20 in shipping feels and $26 worth of taxes Email communication from Hall of Fame Grading Company (HFGC) - I have received 3 emails from the Hall of Fame Grading Company confirming they have received my order and with further details on the process, the address that was showing up at that time was a different address than is showing up now in 2022. The address was 25 Selby St. Toronto, ON and email address ****@****.ca with telephone number 647-562-6967 November 12, 2021 package shipped to HFGC via *********** - The package was sent to the attention of Dominic B., to the following address: *************; *****************, Toronto, ON ******* November 15, 2021 - *********** confirmed the package was received November 15 2021 to February 9, 2022 - I have checked the status of my order with HFGC and to date the status remains as "processing," this is very well over and exceeding the 30 day promotion December 13, 2021 - first contact I have with Dominic via ********, following up on the order as it was a Christmas present for a family member. Dominic provided clarification that the order was not ready as the 30 days are 30 business days December 27, 2021 - My wife contacted Dominic to follow-up as the 30 business days had already passed, Dominic advised that there was a 20 day processing delay and that he was currently not on location, he advised that by mid-January the order would be processed January 22, 2022 - Third time following up on the order, this time in person at the address listed on the website - 25 Selby St. I took time out of my day to head to the listed address and speak to someone in person. When arriving at the location, it turned out to be a condominium, the unit number had not been listed. I spoke with the security guard on duty and asked him if HOFG was located there, he confirmed it was but I would need to communicate with the tenant. I then sent a message via the HOFG website confirming I was at their 25 Shelby St. location, at which point I received a response that they would be right down. No one was coming down, and I then received a message from the website asking at which location I was at, I confirmed I was at 25 Shelby St, the address listed on their website. The communication from the website advised that they were no longer at that location, that they were at a new location at Yonge & Eglinton but that I would not be able to make it on time as he was on his way to Muskoka, that it would have to wait until Monday. January 24, 2022 - This is the forth time I called Dominic to follow-up on the pending order and if there was an ETA. Dominic confirmed that all delays had been fulfilled and that by February 4th, the order would be shipped February 8, 2022 - Fifth time that I contacted Dominic via ********, following up on the status of the order, when checking the status online the status remained the same under "processing." I expressed concern and stress over the matter as the amount of time that had passed without resolution was unacceptable. He advised that he would follow-up once he was in town in the following days and that for sure there would be a resolution this time. I was clear that if he could not fulfill the service that I would like a full refund and for all 10 cards to be returned, to cancel my order. February 8, 2022 to date - I have yet to receive a response to my last communication At this point more than 60 business days have passed without a resolution. There have been no concerns on HOFG end for the continued delays, nor have they demonstrated interest in resolving the delay on my order. They have been incapable of fulfilling my order, or to resolve my cancellation request. The website never published any notifications on possible delays. I am also concerned about the multiple addresses that are published for the same company. The Company Name has also changed from (insert original company name here) to Hall of Fame Toronto Office, with a new address 18 Erskine Ave, Toronto M4P 0C9. I am extremely concerned **************** over the matter, as the cards that were shipped have a considerable monetary value. I am also concerned about the personal information I have disclosed to this company, including my credit card details, at this point I do not trust said company. I would appreciate your attention to this matter, and hopefully you can assist me in resolving this ongoing issue. I believe I performed my due diligence prior to engaging with the above referenced company, everything appeared to be valid. It appears to be a valid company, with a valid website ****************************************************** If required, I have copies of all communication between the above referenced business and myself, whether it is an email or a ******** conversation.

  Business response

  23/08/2022

  Business Response /* (1000, 5, 2022/02/18) */ We responded to the customer complaint. He **** about our services being in "GUARANTEED" 30 days which is in no way written or mentioned anywhere on our website. Every single one of our customers understand that the industry as a whole is backlogged by about 45-60 days ********************************************************************************************************************************** **************************************************** his service will be ready just like every other customers, in a timely manner and in order of who booked our services first. **************************************************************** Consumer Response /* (3000, 7, 2022/02/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response does not provide a concrete resolution to the complaint. If Hall of Fame Grading was honest and upfront about the delays of the industry, or upfront on the website, we would understand the circumstances in which we are currently in. This was never the case, we were advised of a "20 day delay" only, and a confirmation that on Feb 4th the the cards would be shipped. This is not accurate to what is being communicated now. If the services cannot be fulfilled, we would expect a full refund and a safe return of our cards. ***************************************************************************************************************************************************. If this the review is impeding a resolution to our order, she will be removing the comment within the next 24 hours. What we expect as paying customers is a final date on which the cards will either be processed and shipped or a final date on when the cards will be safety returned and a refund issued. We are very well passed the industry backlog that you claim is 40-60 days. We hope that the focus now becomes on a resolution to the complaint **************************

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