ComplaintsforFlorentine Skincare Cosmetics

• Initial Complaint

  10/12/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Nov 28 2021 @ 5:21pm- total amt $5062.40 @ approx 3pm on Nov 28 I walked past the Florentine shop & was stopped by Karina H handing me a sample product,told her I wasn't interested She talked me into store & started asking about my skincare routine She said don't waste your money on creams "they don't work" She took me to a partitioned corner of store & asked me to lay down, started showing me before & after pics Asked me if i'd be interested in those results, i said"of course who wouldn't" She continued with small talk,still showing me pics I asked her to get to the point of what she was selling,she laughed & giggled, finally she took out a device & started to glide it along 1 side of my face. All awhile talking about the product.She took out a mirror,showed me my face. I asked her about price,she ignored the question & continued with her sales pitch I asked the again She finally said $6500.00.I informed her that **************************************************************** could NOT afford it. She said let me see what i can do.Came back informed me that she was going against company policy & would give me a family discount & free products.I again told her i can't afford it. She said she can get me a loan. I said no. She had me on some app applying for a loan that I didn't want. The loan process was taking longer than expected because of an issue with my Credit Bureau (CB).She had me call some number I was on hold for 1/2hr (during which time she called the company through the merchant number). Because the process was taking long she then coerced me into putting the charge **** & advised me that I can resolve the issue with the CB once you get home.The CB issue was resolved & the **** refunded She gathered products(************)advised me that if any of the products caused a skin reaction that they can be returned She printed the receipt & put it directly in bag ***********************************************************************************************

  Business response

  23/03/2022

  Business Response /* (1000, 10, 2022/03/03) */ Rose was offered a sample of a day cream and invited into the store to receive another sample for the eyes. As she presented and spoke about other skin concerns, we offered her to explore another treatment option that she might be interested in. After exploring the treatment together in the facial room, she decided that it would be a good fit for her needs. As she explained that it was expensive for her although she was interested in it, we offered her to take advantage of the payment option that we have in store. We work with a trusted platform that offers different payment options across many major companies all over Canada. After completing the payment process (a process that takes place on the client's own phone), Rose also received a few products for her daily routine as a courtesy, free of charge. A receipt was given to her instore, with a final sale stamp************************************************. Additionally, our return/ exchange policy is posted in two separate, visible areas in the store (**************************). Rose returned the next day asking to return the products, however, we explained to her that our return policy does not offer returns on products that are final sale. We indeed explain that if any of the skin care products caused irritation or sensitivity, we would gladly replace it with a better suiting line. If that is the case, Rose can contact us and we will gladly do so. As a merchant, our clients' experience and satisfaction is our top priority. Having said that, we do have return/exchange policies in place that are part of our operating business. We would happily assist Rose within our abilities with any current or future concerns. Consumer Response /* (3000, 12, 2022/03/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Karina H is not being truthful in her response. She deceitfully did not hand me the receipt. She placed it in the bag of itmes. If she had handed it to me or if she had told me that all sales were final i would not have proceeded with the purchase, as i have had buyers remorse in the past. Additonally the Final Sales signage that she is referring to is not at all visable (it is dark and blends in with the dark wood of their counter). When i returned to the store the following morning i informed her to not delete the footage of the instore camera as that would prove that the receipt was not handed to me but placed in the bag. I would like to see the footage.

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