2 Customer Reviews
Review from Michelle P
1 star10/08/2022
TD Visa Rewards is truly the WORSE company I've ever dealt with, hands down! I live rurally and have a box number. I've been trying to redeem my points for gift cards since January, 2022!!! I've contacted them 17 times and as of this moment, still have no resolution. My issue has been excalated to their "back office supervisors" and 22 emails have been sent and NOBODY has EVER contacted me back to resolve my issue. Apparently they are unable to ship to a box number and so I'm unable to redeem for gift cards. I'm expected to change my address on my confidential visa account to a "trusted family member or friend" who lives in a city!! I've suggested they send the cards to ANY TD branch c/o my name but apparently that's not a safe route!! WHAT??? Sending to a branch is not safe? I've also suggested they ship to my local postal outlet as a general delivery but that's not safe either apparently. My ONLY option is to change my address to somewhere I do not live!! It's TRULY INSANE. WORSE CUSTOMER SERVICE!!Review from Megan W
1 star08/02/2022
AVOID NEEDING ANY CUSTOMER SERVICE AT ALL COSTS. I cancelled my card the other day, and I asked about my remaining points, they tell you you have 90 days after closing your card to use the points. What they dont tell you is, to use the points you need an active card. If you dont have an active card, you have to call them. After waiting an hour and a half on hold, the TD rewards representative unintentionally assigned my points to something, which takes 4-5 business days to undo so I will have to go through the whole process again later. The rewards program itself seems to be an okay program, but the customer service is a disaster. I asked about having them follow up with me to avoid a hold - no, I asked if it could be addressed through email - no, due to verification issues. I asked if it could be reassigned to my new TD card, no. They offered me no other answer besides "try again later, hopefully our queue won't be as long then." Hopefully the representative I get in 4-5 days doesn't make the same mistake.
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