Business ProfileforS. Dilawri Automotive Group

Dear BBB, I am lodging a formal complaint about a vehicle purchased from ************************* in ******, under the ************* Certified Pre-Owned program. The certification failed to deliver the promised peace of mind, as the car had several defects that should have been identified and rectified during the inspection process. The missing red light strip and deformations on the bumper directly contradict the high standards expected from a certified pre-owned vehicle. Despite the Dilawri Group's assurance of correcting any issues before sale, the glaring damage was overlooked, raising doubts about the certification process's thoroughness and integrity. These defects are clear and should have been identified and rectified during the 100+ point inspection that is fundamental to the certification process. If the dealership is unable to uphold the promises made in their advertising, they should not mislead consumers.Furthermore, the lack of proper maintenance records for the vehicle goes against the program's requirements, further eroding my trust in the certification process. I am seeking a full refund for the vehicle as it is the only reasonable solution given the circumstances. I opted for the ************* Certified Pre-Owned program specifically to avoid such issues, and the ongoing stress caused by this situation is unwarranted. Enclosed are relevant documents, I hope for a swift and fair resolution to restore my trust in ************* and its certified pre-owned program. Best regards, ********* Vehicle VIN: ***************** Purchase Date:Sep 10, 2024 Documents attached