ComplaintsforLong & McQuade Kanata Location
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
17/12/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Kanata tried to sell me a demo model at full price. **** ** ** ********** *** ********** ** ** **** ******* ********** ****** ****** Demo models should be returned to vendor or marked down. This should be obviousBusiness response
04/01/2022
Ryan C******* here from Long McQuade Kanata, I received your information from my head office regarding a complaint about my store from customer ******* *****.
I appreciate you bringing this to my attention, we always strive to be transparent especially during these times. It is LM policy to communicate when an instrument is out of box, it was my staff's failure to act that caused the problem. Our policy is in line with the desired resolution. We have a demo category in our POS software specifically designed to use for items in similar circumstances. I have trained and disciplined the staff who made the error, we will avoid this problem by adhering to our policy more effectively in the future.
We were able to resolve *******'s complaint already, I was able to get him the guitar he wanted in a sealed box from the factory as was his preference, as well as give him a nice discount on another item he was looking at.
** *** ******* *********** ***** ** ********** * ***** **** ** ******** **** ************* *********** ** * ****** ** ******** ** ******* ********* **** ****** *** ** **** *****
Sincerely
Ryan C*******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.