ComplaintsforARC Custom Design & Construction
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Complaint Details
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Initial Complaint
09/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We were referred to this company in August, 2022. The company was looking to expand its business in our area and as I am in sales here, the company owner hoped I could give him referrals for business. He, ***** *****, said he was going to provide us with a firepit area that would be “stunning” and a “show-piece” that would bring him more business. We had shown him a picture of the landscaping we wanted, which he said he could do, but he wanted to do something more that no one else did in our area. He promised we would be thrilled. He said he would give us a deal on the cost as the referrals would be worth it to him. Work began later than promised, stopped altogether for a few weeks, then cement was poured and he even did the front flower beds so “the look would flow to the back firepit area”. At the end of the project, the final product is horrible. The flower bed “curbs” are irregular and looks like a DIY project gone terribly bad. The back firepit area is a 15x15 cement pad with crooked saw cut lines that were supposed to mimic slate. The 12 inch border was supposed to be coloured concrete but is no different from the pad. There are patched areas, the entire pad edge is a mess. We are extremely upset with the whole project. We had numerous discussions with the owner and he feels there is nothing wrong with the results. He said we are “picky” and “narrow thinking”. We paid him in full, unfortunately, so we have zero leverage and he has walked away from us. He did offer to parge the edge of the firepit pad, but it would not change the issues of the look of the pad itself, and as it is poured concrete, there is nothing that can fix it that won’t cost us a large amount of money. The front flower bed curbs will have to be removed, at our expense, as they are horrible. We call them the Great Wall of China…. Not a single neighbour has expressed anything but amazement that a landscaping company would actually do such a terrible job. A request for refund was refused.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.