ComplaintsforU Nail & Spa
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Complaint Details
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Initial Complaint
10/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
July7,2023, booked online classic manicure for daughter. Daughter attended appointment, chose nail colour. Service completed. Overcharged $15 for service as price change not disclosed. When giving change. Business kept $10 tip. Called to discuss, spoke to 3 staff. ******** was final staff, she stated it is not their issue to inform client of $15 price difference. Also stated that she did not have to leave a tip but did not ask for change from cash payment. Ridiculous for a business to take advantage of a 13 year old child. U Nail stated it is not their issue but the client’s issue. Believe we were taken advantage of for value of $15 plus tax as well as $10 overpayment for tip.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.