Complaintsforeasyhome

• Initial Complaint

  17/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I recently went threw a separation threw the separation i stopped paying an account of my exes due to becoming a new single mom with financial hardships easyhome refused to pick up the stuff said I was second in the account and if I didn’t pay they would report me to the credit bureau however I was never on the account for any other reason then to pay the bill I became afraid as I am working really hard on my credit I went into the store to make a payment where they then forced me to sign a contract taking over the ownership and making me sign a no return policy I can’t afford this I have 6 children and I just wish them to take their stuff and not report me I feel I was wronged and I treated into this and I have no idea what to do please help me solve this

• Initial Complaint

  22/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have had many issues with this business. I lost my job and could not pay for the rent of the couch set i recieved via their delivery team. They ********* to sent me to collections if i didnt pay NOW. I COULDNT PAY AT THAT TIME. I had the staff as well as the franchisee Jeff R. ********* me via email after arrangjng a pick up for them to have their furniture returned. When the delivery team to the store arrived at 5pm for the couch set, they took the love seat out not a problem at all. When it cam to the couch the could not get it out no matter what. They damaged my walls and dining set in the process of banging the couch around which i have video footage of this. They at 620pm had no idea how much longer they were going to be and i had 4 animals in rooms still had my coat on from when i got in from work had to.feed my two children and so i called the store and told them.that i need to feed my kids get my animals out of the rooms and warm my home up as it was freezing. She had arranged to contact me the following day with a day that week for them to come again and to take the door off and get their couch out. This is 3 weeks later, i have called the store to have their inprofessiknal manager hang up on me. Emailed as well as text the owner of the franchise, Jeff R. muliple.times requesting pick up called customer care. I have had enough they have half ogf the couch set they need to come get the one they just left at my home and have been ignoring me. I dont have space for it and i dont want it in my home any longer. I have all text messages from the manager as well as the owners email string if needed i can forward.

  Business response

  13/04/2022

  Business Response /* (1000, 5, 2022/03/14) */ March 10, 2022 To Whom It May Concern: Complaint Case: XXXXXXX We are in receipt of the above noted complaint, which was filed on February 22, 2022; we appreciate the opportunity to respond and provide factual details of the issues brought forward. Please note that it has taken a few weeks to gather the information related to this Complainant as her history with us stems back over two years and includes first payment defaults on two accounts at two different locations. Please see details below. History: 1. ****** Store *** - December 2019 and January 2020 Complainant entered into two lease agreements in our ****** location one on December 11, 2019, and the second on January 30, 2020. Complainant made one initial payment and then defaulted on her account. The product was never returned to us. The value of that product is $5,560.20 for which she has not made any restitution. 2. Kitchener Store 670 - November 2021 On November 1, 2021, she visited our Kitchener location and executed another lease for additional product, again did not pay for that product beyond the initial payment, and therefore we executed a pickup. Note at the time of the new agreement, the then Store Manager was not aware that there was an account in default at the ****** location, and therefore released the product to the Complainant. Please also note that the complainant allowed our delivery people to remove the door to get the living room set into her home but would not allow us to remove the door to take the furniture out, and therefore had to reschedule picking up the remaining piece. We have since obtained the furniture, however, in the three months she had this product, it has pretty much been destroyed, and we are therefore required to dispose of it and take the loss. The arrears on this account (not including the loss we must take on the damaged product) is $398.37. We would appreciate notifying the Complainant to contact us right away to make payment arrangements on these defaulted accounts. We trust this addresses the issues brought forward. Consumer Response /* (3000, 7, 2022/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) These accounts all gell under bankruptcy and have been claimed under the bankruptcy and all accounts have been closed and i have been advised that i DO NOT NEED TO PAY AS PER THE LOSS.PREVENTION DEPT ONCE I GOT.THROUGH A MONTH AFTER THESE PEOPLE.LEFT THEIR COUCH IN MY HOME WITHOUT PERMISSION OR ARRANGING. FURTHERMORE THIS OWNER HAD ******** FILED.ON MY CREFIT BUREAU AFTER RECIEVING MY PROSUCT BACK. ESSE ADVISE I WANT THE DAMAGES TO MY HOME REPAIRED AS THEIRE DELIVERY SERVICE TORE MY WALLS AND DINONG SET APART ANDSCRATCHED MY DINING SET. I AM DISSATISFIED WITH THIS RESPONCE FROM THE BUSINESS THAT HAS BEEN ********* ME AND ********* FILING ON MY CREDIT REPIRT AND ********* GOING INTO IT. I WANT UT ALL REMOVED AND TO BE CONTACTED BY EASY HOME LOSS PREVENTION TONY AS HE HAS CLOSED IT ALL AND THEY HAVE THEIR PRODUCT AND HE CAN CONFIRM I WAS NOT TO PAY ANY BALANCE Business Response /* (4000, 9, 2022/03/30) */ March 30, 2022 To Whom It May Concern: Complaint Case: XXXXXXX We are in receipt of the Complainant's response to our letter of March 10, 2022, and provide the following: The Complainant references a bankruptcy, one in which she filed fifteen (15) months AFTER executing the lease agreement in ******, and after having made only one payment on that account in 2019. The value of the product again is $5,560.20, product that was never returned to us. o On that note, the company had secured a lien (PPSA) against that same product (prior to her filing for bankruptcy) and therefore the product in question legally remains our property regardless. The Complainant knowingly entered into a NEW lease agreement in Kitchener, which was executed in November 2021, six months AFTER she filed for bankruptcy; therefore, she remains responsible for the $398.37 owing on that account despite requesting us to pick up the product. Regarding damages to property, we have spoken to the delivery people, and they have no knowledge of any damage to the property. Regarding the references to credit checks and reporting, Section 16 of the Lease agreement indicates that the company will collect, use, and disclose information for the purposes of obtaining a credit report, administering, servicing and enforcing the Lease, collecting outstanding debts, etc. We would appreciate notifying the Complainant to contact us right away to make arrangements on the defaulted accounts mentioned above. We trust this addresses the issues brought forward.

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