ComplaintsforRBS
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
26/05/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
**** ******** is the contractor for RBS . He verbally quoted us for a completed job for our total house renovation . From start to furnish . The job isn’t finished and he’s over budget approx 70,000. He has handed us invoices that are not detailed . I ve asked him to show me receipts for what he has purchased from home building supply and he will not show me receipts for supplies he’s purchased and billed us for and charges taxes on top of the sub trades and materials after they have been taxed. He has brought in his own trades people and has not got back to me with quotes from his sub trades . when my quotes were cheaper and had his people working without me agreeing to this. Example is my insulation contractor was $4,000 cheaper and he had his guy doing the work when he called me to tell me. He has repeatedly been all over the place with his projected cost. He has been known in the community to mislead sub trades and customers.we found out he isn’t a licensed contractor like he said he was. He claimed we had a final bill to pay and when we threatened to fire him he came back with an additional invoice of 27,000 on top of what he said was a final bill of 38,000.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.