ComplaintsforToyota "Extra Care" Roadside Assistance
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Complaint Details
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Initial Complaint
18/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
TOYOTA ROADSIDE ASSISTANCE TOOK $8 out of my account after telling me that my roadside assistance expired...I TRIED TO EXPLAIN TO THEM THAT MY ROADSIDE ASSISTANCE WAS FOR TWO YEARS...THEY SAID NO...I CALLED SEVERAL NUMBERS UNTIL I FINALLY REACHED SOMEONE...HE THEN SAID THAT I CANNOT HAVE ROADSIDE ASSISTANCE UNLESS I PAY AN $8.00...THEN HE STIRRED UP MORE CONFUSION BY STATING THAT TOYOTA DOES NOT ISSUE REFUNDS. WHY DOES THE PAPERWORK SAY 24 MONTHS OF FREE ROADSIDE ASSISTANCE??? I WANT MY MONEY BACK AND THEN GIVEN AN INCENTIVE. IT SAYS TOYOTACARE: 24/7 ROADSIDE ASSISTANCE 2 YEARS.Business response
18/12/2023
Good afternoon,
We believe this complaint was filed against Toyota Direct in error. ****** North did not purchase this vehicle from Toyota Direct. Also, this is a complaint against Toyota Roadside Assistance and not against a Toyota dealership.
Customer response
03/01/2024
I HAVE NOT HEARD FROM THE COMPANY.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.