Customer ReviewsforGravid

Zip broke. Customer service response “ Thanks for reaching out, I'm really sorry to read about your experience. At this point, we recommend that you contact a seamstress so they can fix the zipper head.” Unacceptable for such an expensive product.

I have been trying to have someone contact me back since November 8, 2023 regarding the pillowcase I ordered that has a rip. Nobody will return my email. That is the only way to contact them. Horrible service. I wanted to buy Canadian but this company is not worth it.

We ordered 2 weighted blanket bundles on November 19, 2023, plenty of time to be shipped for Christmas as they were both Christmas gifts. It is now December 13, 2023 and nothing has been shipped. We have reached out multiple times a week and each time they customer service rep says it is shipping the following week, still nothing. We have asked them to call us, they will not. We have asked for a full refund as we are concerned we are not going to receive anything, ********** ***** ******* *** *** ******** and they refuse. They say it is a busy time of year and blankets are back ordered, but when we placed the order it said in stock. They have been completely misleading and not truthful every time we have reached out. Their website is also false as it says it ships next day, which it obviously hasn't. They have been a nightmare to deal with and have **** about the status of our order every time we have messaged them. The fact that they don't even have a customer service phone number to call is concerning. * **** ** *** **** ***** ******* ****** *********  Is there anything anyone can do to help? Either get our money back or ensure that our product that they quickly took payment for is delivered. I would not recommend this company to anyone.

Gravid made a shipping label but never sent my sheets. Tried contacting them with no results. Live chat doesn’t respond. Don’t know what to do at this point. They took my money fast. *** *** *** ** ***** *** ** * ************

I ordered the product in good faith as I always do on April 24/03 . The website says it would be expedited ship in 1 to 2 business days. After a week I contacted them to find out where my order was. They as in other complaints said due to inventory , they were waiting to get inventory and as soon as they did, my order would be shipped. I waited another week and said I wanted to cancel my order and get a full refund. This si when they said my order was being prepared in the warehouse and that it was too late to cancel the order once it was prepared for shipping. So again I wait. Then I reached out again and said I was going to take legal action on this whole ordeal. Just a few hours later I get this call from them from some guy listing off a tracking number. I then checked the tracking number and found the number he gave me was bogus ***** ** ** ** ***** *****. I reached out one last final time and said no further communication would take place on the matter and they would be contacted from another party representing me. I, again then received an email with a tracking number that was a ******* one. This is not the end to my nightmare. So I go click on track shipment and it shows no activity at all on the shipment. ** * **** **** **** **** They created a tracking number on the shipment but this did not mean ****** received the package. So I contacted ****** and they informed me that the tracking number was created but no parcel was received from them ,. **** ********* **** ******* * ****** *** **** ** ****** ** ******** ********* I contacted my credit card company and they said I had to wait 30 days until they can proceed action on their end which is what I will do. ********* ** *** ***** **** *** ***** ***** *** ******* **** *** ****** ***** ***** ** *** *** **** ** ****** **** ******* *** ******* ****** **** **** ***** ***** ** **** ***** ******** ***** ***** **** ** ****** * ****** ** **** ***** **** * 

Bought a blanket, 9 days later still haven't got it and they keep telling me its been shipped. ****** tracking says that only the label was created but never shipped. **** ******* ** * *****

WARNING: POOR CUSTOMER SERVICE I am writing this review as a warning to potential customers. As a quick summary: be careful with this. ** **** *** ******* **** *** **** ** ** ** ****** ** *** *** *** **** ** *** ****** **** ******* **** ** *** ******** ******* *** *** – they do not stand behind their products and they do not care about you. Here is my story: Daughter got a gift of Night Owl set, containing weighted blanket, 2 covers, and the sleep mask. We noticed a problem with the mask – some of the stitching was flawed, making it so the pouch would not zip closed. It took some time for her to report this and for me to action it, but we did report the issue under 1 year from the original purchase. I reported the issue to Gravid, including photos. I expected immediate replacement - this was obviously a flaw in manufacturing. Gravid decided not to replace the article, instead offering $10 off, then a code for $15 off when I refused their first offer. I decided to purchase another unit for my daughter. I added a mask to my cart, then on the purchase screen, completed the purchase wiith 1 click accidentally, before entering the code! I then bought another mask, this time taking my time to ensure that I put the code in. I wrote to customer service asking to cancel the first order, a request that they acknowledged promptly, offering to apply my discount code to my purchase. I replied stating that I had already bought another mask so please just cancel the order. This was not acknowledged. Then, two days later, both masks shipped. I initiated a return on the mask that I paid full price for. No shipping label is provided so I had to pay. I wrote to customer service to provide my tracking number, and enclosed a picture of my receipt and the email thread where I asked for the transaction to be cancelled – I asked that considering this they reimburse shipping as well. By this point it should not be surprising that they refused to reimburse the shipping.

Absolutely terrible, I’m out over 400$ and they will not get back to me at all.