ComplaintsforApproval Genie
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Complaint Details
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Initial Complaint
14/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
November 16th I was contacted by Aaron after filling out online submission. I want to make a formal complaint on this business because on this date I provided so much personal detailed information over text and the company just took my data and did not provide any services to follow up with my information. He represented himself as able to help me, but ended up asking for detailed information with no real inital end result. I now have multiple fraudulent breaches on my account and this company took my personal information and used it against credit agencies without my concent.Business response
27/02/2024
It is unfortunate that we didn't complete an agreement with ****** however we did indeed have a lender in place that was willing to work with ******. The bank required an income link to be filled out to verify income. The client could not come up with proof of income for the lender to continue. As far as checking credit this client filled out an application online and during that process consent was given for us to work on the file. As far as her concerns about what has transpired with her credit since that time I would not have any knowledge of it as we wouldn't check credit again. I am open to discussing further if there are any additional questions.
Regards,
Dale T.
Initial Complaint
27/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
In March of 2023 I purchased a car from Approval Genie. The minute the car arrived with the delivery guy I called the person who sold me the car. They said they would do what they could to rectify the problem. The BIG problem is the car leaks, at the time I didn't know where the leak was. Now. With a lot of people checking out the car we have found the problem. The windshield was not installed properly. There is approximately 8 inches on the drivers side that is not glued down. I have reached out to the company and was told they won't pay for it. The car, due to leaking smells moldy. The carpet needs to be removed. Eventually the floor is going to rot. I don't know how this car passed a safety. This company should be held responsible to get this fixed.Business response
08/12/2023
After speaking with the customer when she finally found the spot of the leak, we said we would fix the windshield at our service center in Kingston where the windshield was replaced. The client refused to drive to Kingston to have the repair done. I'm not sure what else we could have done.
Customer response
09/12/2023
Complaint: ********
I am rejecting this response because:
Sincerely,
***** *******Initial Complaint
19/10/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Hi My name is **** ****** and i was at approval genie on Richmond road in Ottawa approx 2 weeks ago . I met finance manager Jessie over there and i requested to get quote for auto loan , i was told he would check one with 1 or 2 bank and when the interest rate was high i said no and lleft the store and postponed my plan to get a car. I was called by management multiple times forcing me to buy the car and to my surprise there was hard enquiry with 10 different creditors without my approval. There should be strict action taken against the management *** ** *********** ****** ** *** ***** * ***** ** ****** * **** ******* ******* *** ***** ** ****** ** ** ****** ***** *** **** * ********** . Kindly have a look into it. Thank you **** ****** contact - **********
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Customer Complaints Summary
22 total complaints in the last 3 years.
4 complaints closed in the last 12 months.