8 Customer Reviews
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Review from Tela M
1 star21/11/2024
I was approached because I had filled out an information form on social media, for further information on rebates for energy systems. The caller informed me of rebates I was eligible for and they could come for an assessment the next day. Two men showed up - very nice, very polite, seemingly very knowledgeable. They asked to see our energy bills, looked at our A/C and furnace, and showed us some calculations on how much we could save. We were impressed, and asked if we would qualify. A call was made. We then got an immediate reply that we had been approved and they could come install the next day, sign here for a 20-year-contract of $27,500, at 3.99%. For a heat pump and tankless water. It became immediately clear this was a sophisticated sales pitch. There is no grant, but their own in-house rebate - aka, sale price. When pressed for details on the source of the grant, first they said it was some Green Solutions grant but when I searched the web for this, I only found an unfinished website. I had to push hard for emails from head office and written details of the offer. There was no information on the brand or model of heatpump, no mention of higher energy use for tankless water heaters, and combined with the immediacy of the install offer ("we won't be in your area next week, it's now or never") and the lack of transparency in the financials, ** ** ***** **** *** ****** ********* ** *** ****** ********** ** ******* **** ****** *** ********* ********** **** *** ******* ****** ** *** **** ******** ****. I am careful and do my research usually, and was almost taken in. It's very *****, this approach. Be very careful.Review from Jason H
5 stars29/10/2024
I recently worked with Ontario Smart Energy to replace my heat pump and water tank, and I couldn't be more satisfied. The team conducted a thorough assessment of my home, ensuring they understood exactly what was needed to improve efficiency and comfort. Their installation was both quick and professional, and they took the time to answer all my questions along the way. The whole process felt seamless and organized, from the initial consultation to the final installation. I would highly recommend Ontario Smart Energy to anyone ******* ** ******* ***** ****** ****** ********
Ontario Smart Energy Response
31/10/2024
Hello, Thank you so much for sharing your experience with Ontario Smart Energy. We’re thrilled to hear that you couldn’t be more satisfied with our service! Our team is dedicated to providing thorough and personalized assessments to ensure we meet the specific needs of each home, so it’s wonderful to know you felt our attention to detail throughout the process. Making the experience seamless and organized from start to finish is a top priority for us, and we’re delighted that you felt well-supported through every step. Thank you again for your kind words and for choosing Ontario Smart Energy. Please don’t hesitate to reach out if there’s anything more we can do for youReview from Michelle H
1 star22/10/2024
The sales representative that cane to our home made ********** and ********** claims regarding potential savings, rebate amount, the quality of the equipment and the potential for a buyout after a 12 month period. Subsequently our debt was sold to a finance company and neither they nor Ontario Smart Energy sought to resolve our complaint regarding the blatant ***** perpetuated by the sales representative. The promised savings have yet to appear and all that has happened is a large debt which was not required and low grade equipment that they have priced at 3 times or more than it's worth. There is nothing Smart about dealing with Ontario Smart Energy!Ontario Smart Energy Response
31/10/2024
Dear Mrs. *********, First and foremost, we’d like to apologize for any inconvenience you may have experienced. We take your concerns seriously and have conducted a thorough review of our records and communications with you. Our records indicate multiple conversations with you, during which we provided clear explanations regarding the terms and conditions of your agreement. You signed an invoice and a loan agreement detailing the total amount of $24,500, along with information regarding our finance company. All these details were also outline during a recorded verification call. We have consistently been transparent about the terms and conditions along with pricing etc. As part of our process, you were given a free assessment and quote, and you subsequently requested the installation. The terms of your contract provided a cooling-off period to cancel, which was not exercised. As a result, we are unable to make changes to your account at this time. You have stated on several occasions that you have written documentation to support your allegations. However, despite our requests, we have not received these documents. At this point we are not able to make any changes to your account, please don’t hesitate to reach out. We are here to assist you however we can.Review from Ayten K
1 star27/09/2024
3 times expensive than.market. terrible service. Please be carefull. They only doing Business. I will switch to previous system. ** *** ******* ***** ******** **** ** ***** the old system is definitely better than the system they are talking about, *** **** ********** ****** **, the machines are very poor quality and give terrible service.Ontario Smart Energy Response
01/10/2024
Thank you for reaching out to us. As per our records, we spoke with you yesterday, and during that conversation, no service-related issues were brought to our attention. If you are experiencing any problems with your systems, we are more than happy to assist you. Please feel free to contact us via phone or email for support. Regarding our conversation yesterday, we provided you with the status of your rebate, including your file and file number. As advised, we suggested that you contact ******** directly with this file number for further assistance on the expected timeframe for your rebate cheque, as we are not directly affiliated with ******** and do not have access to that specific information. Please do not hesitate to reach out if you need further clarification or support. Regards.Review from dennis m
1 star01/09/2024
Had a heat pump and water heater installed last November. Was told that I would receive a $7,000.00 rebate. still have not received it. Called Ontario Smart energy several times and was told the auditor was looking after it. Now when I call to ask about my rebate, there is no response from this companyOntario Smart Energy Response
23/09/2024
Thank you for sharing your feedback. As per our records, we have been in contact with you several times both over the phone and via email, providing you with updates and information regarding your rebate status. If you still have any questions or concerns, we encourage you to reach out to us either by phone or email. We're here to help and would be happy to provide any further assistance you may need.Review from R. B.
1 star06/06/2024
From start to finish, everything they said was an absolute ***, this company ***** on people with misinformation. 1) savings of 50-70% a month on my energy bill, over all it went up 15%. 2) rebate within 3-4 months and I have text confirmation that I had zero set up on my end to receive the money. 4 months later I called and they stated I haven’t started the process yet and it would take 6-9 months now. The sales rep promised it would be $10,000 rebate, not up to, he had an app that showed it would be 10,000 minimum. But I’m hearing it will be “up to” with a very little chance it will be even close to the agreed upon amount. Salesman ****, and when I complained they only said, sorry he no longer works here. 3. I was told I was locked in at 240 months at 3.99% interest, after a year I was just notified it’s going up to 11.99%. The sales man wrote down my contact with all the key points on his **** contract notes, however they weren’t included in the contract and had me sign a different document. EXTREMELY *****, they continuously **** to me to get the sale. 4. The average price of the work was quoted to me at $16,000, they quoted $25,000. I told him that, but he promised the $10,000 rebate actually made it a net positive for me, however we now know the chance of getting a full rebate is slim to none. **** *** **** **** **** ********Ontario Smart Energy Response
10/06/2024
Thank you for bringing your concerns to our attention through the Better Business Bureau. We value transparency and strive to ensure our customers have a clear understanding of our policies and services. Regarding your mention of misinformation, we would like to clarify that our policies and the rules and regulations we adhere to are detailed and specific. All terms and conditions are provided to our customers in writing. Additionally, before installation, we conduct a recorded conversation to thoroughly review these terms and conditions, ensuring that our customers are fully aware of all aspects. If your bills are significantly higher than expected, we are committed to helping you resolve this issue. We offer a complimentary assessment where a technician will visit your property to inspect your units and verify that everything is functioning correctly and settings are optimized for maximum savings. Concerning the rebate process, we handle the payment and coordination of your audits. Once this process is completed, your rebate is managed by Enbridge, who is responsible for issuing the cheque. We do not send out these cheques and unfortunately do not have control over the timeframe. To address your concerns more effectively and provide personalized assistance, we encourage you to contact our customer service line or email us. Our team is ready to assist you with any further questions or issues you may have. We appreciate your understanding and cooperationCustomer Response
10/06/2024
Yes, you did do an over the phone consultation before the installation. However, you asked if the salesman “promised anything” outside the contract. Yet, he **** to me about what was in the contact, so to the best of knowledge, he didn’t promise anything outside the contact, rather he just misinformed me. Also, you told me he was let go from the company, so I’m assuming this was a repeat issue. ***** ******* ****** ** ******** **** **** ******* ***** * *** **** ** ***** *** *** ******* ******* you informed me that your company only offers locked in rates for 12 months. **** ********* ** ** **** *** *** **** ** ****** ** ********* ** ******** ***** ** **** **** This review isn’t for resolution as I know that will not happen, **** ******* ***** ** *********** *** ** **** **** ** ************ *** ***** ** ***** *****. **** **** **** **** ******** ** ****** *** **** ****** ** **** ** * ******* ** **** *** *** ******* * **** ***** ********* ********* **** **** ****** *** **** *** *** **** **** **** ******* *** ***** ********* ********** I recommend all customers to just read their pricing and reference the cost of material to the actual sale price. They double and sometimes triple the cost of material to profit over $10,000 on a single day install. This enough should be enough ** **** **** **** **** ********Review from Dawna T
5 stars29/01/2024
We recently had a new Furnace and Heat Pump installed as part of the package from Ontario Smart Energy. The installers of the heat pump were unable to get the system to function optimally. We contacted the company and Mahmoud was sent to address our concerns. When he got to my house he immediately diagnosed the problem. He was very professional and quite knowledgeable and assured us that the problem would be taken care of. Because it was around Christmas he was patient and flexible to find a time that would be convenient for both of us so he could get the work done. on the scheduled he came an spent almost the entire day getting the system up running efficiently. his dedication and pride in his work was obvious. He did what he had to do to ensure that we were satisfied customersOntario Smart Energy Response
10/06/2024
Thank you for sharing your experience with us! We are thrilled to hear that Mahmoud was able to promptly diagnose and resolve the issue with your heat pump. His professionalism, knowledge, and dedication to customer satisfaction truly reflect the values we uphold at Ontario Smart Energy. We understand the importance of having a reliable heating system, especially around the holiday season, and we're glad Mahmoud could accommodate your schedule and ensure your system is functioning optimally. Your feedback is invaluable, and we appreciate you taking the time to share it. If you have any further concerns or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Ontario Smart Energy!Review from Frank r
1 star22/12/2023
So I was looking into a more efficient energy system for my house. They said they have. solution. And offered an 8400 rebate. I asked if the rebate would cover most of the cost of the unit. They said yes. And then gave me rundown of the system. Yet at no point told me how much the unit costed and wanted me to sign and form. Only then I said why would sign if you haven’t told me how much. It was like 24000. The sale pitch was sketchy and very convoluted. I’m sure they hooked a few people if not elders. Not happy with them and they took my license info and such.Ontario Smart Energy Response
17/01/2024
Thank you for reaching out to us with your concerns. We appreciate the opportunity to address any issues you may have encountered during our HVAC assessment process. We would like to clarify that our company offers complimentary HVAC assessments to provide recommendations for energy savings and high-efficiency products. Regarding the cost of our services, a detailed breakdown would be provided to you. Additionally, we offer financing options, and a copy of your ID is required for the application process. If you have any questions or require further clarification on any aspect of our services, please feel free to ask. We are committed to ensuring your satisfaction and are here to assist you in any way possible.
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